Use of the image_admin role in Knowledge Management

CedricThomas · ‎08-19-2025

The image_admin role enables our team to upload images to the db_image table. However, organizational policies currently prevent Knowledge Managers and content creators from being granted this role. What would be the best approach to allow Knowledge Managers and content creators to add images to the db_image table, so they can include them in their articles?

Bhimashankar H · ‎08-19-2025

Hi @CedricThomas ,

You can develop a custom scoped role (e.g., x_ksm_image_uploader) that can be assigned to Knowledge Managers and content creators, which will have access to upload the image.

Or Grant upload access to Knowledge Managers and content creators through a custom Service Portal widget or UI Action. Also you can think of something like the request enters an approval workflow where someone with image_admin can review and approve the upload, after which the image is added to db_image

These are some possible options and to maintain auditability and security.

Thanks,
Bhimashankar H

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View solution in original post

Bhimashankar H · ‎08-24-2025

Hi @CedricThomas ,

I hope you saw my reply.

If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. It will help future readers as well having similar kind of questions and close the thread.

Thanks,
Bhimashankar H

CedricThomas · ‎08-27-2025

Thank you @Bhimashankar H . I will mark it helpful soon.