Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Where can we find the page link which user provided the feedback in Experience Feedback in portal.

Gopal Allu
Tera Expert

‎01-09-2025 10:03 PM

Hi All,

I am unable to find the URL for the page where the user is having the rating and comment. I can able to see those in comment and rating value in the survey result part. But there is no field i can see for URL of the current page populated in any of the fields in the backend record.

 

GopalAllu_0-1736488917501.pngGopalAllu_1-1736488933221.png

 

Thanks and Regards,

Allu Gopal.

  • 573 Views
3 REPLIES 3

AfzalKhan
Tera Contributor

‎02-18-2025 06:45 AM

Have you found the answer? If yes, please post

0 Helpfuls

Twinkle S
Mega Sage
Mega Sage

‎02-19-2025 05:35 AM - edited ‎02-19-2025 05:36 AM

Hi, @AfzalKhan  @Gopal Allu  , go to Feedback Analytics in navigation,

TwinkleS_0-1739971964559.png

Click on the dashboard and it will take you to the feedback records,

TwinkleS_1-1739972063195.pngTwinkleS_2-1739972082087.png

You can directly filter out aswell from metric assessments .

 

If you feel this was helpful, please consider giving thumbs up and if it solved your issue, please mark this correct.
Thanks

0 Helpfuls

AfzalKhan
Tera Contributor

‎02-20-2025 01:10 AM

@Twinkle S Thank you for the answer. My requirement is: I have created feedback definition for the topic (technology and Email services). If user has given the feedback 5 star feedback for the technology topic and 2 star for email services then I need to find out which topics the 5-star and 3-star ratings correspond to.  where should I look to identify the topics associated with 5-star and 3-star ratings?

0 Helpfuls