Widget "Relevant for you" is slowing down the performance and loading time of homepage

[peter_repan]

Hi all,

after activation of Employee Center Pro plugin and running fix script for Restricted Caller Access, the ec_pro_dashboard page is terrible slow. It takes about 60 second to load the page.

After some investigation, I found that widget "Relevant for you" is the reason why the homepage is loading so slow. 

When I remove the widget, it's super fast to load the page. 

But the widget is out of the box, without any custom changes - and we would like to use the widget. 

Does anybody experienced same behavior and do you have any suggestion how to fix performance of this OOTB widget? 

[Community Alums]

Hi @peter.repan ,

Auto-refreshing widgets can cause major performance issues. This is usually seen instance-wide in the form of semaphore exhaustion caused by a high number of calls to /sp/rectangle/.

This topic is addressed here: Are your auto-refreshing widgets causing instance slowdowns? Know that there is not really any way to do this without impacting system performance in some way.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Mark Roethof]

Hi there,

Haven't experienced this myself. Though if this is a company instance, you could consider opening a Support Case at ServiceNow.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[tomashrobarik]

We had the same issue, but it seems to be fixed within the latest update of employee center (version 25.0.3).