Workflow with Trigger "Service Catalog" but Simulate Service Request - Submission with Scheduled Job

[lhoang]

Hi All,

Like the subject already says it:

I have a Workflow with a Trigger "Service Catalog" - this flow works perfectly fine using the catalog item and submitting a request.

Now I need to simulate/fake such a service request submission (depending on an automatic script schedule).

This script also works. A request and request item is created after executing the schedule. But the Workflow won't.

Do you have any tipps?

[Nicholas_Gann]

Without seeing the script you're using to generate the REQ & RITM I'm not able to say much but see the top response in: Solved: RITM Workflow Doesn't Trigger - ServiceNow Community

var grRITM = '??'; // The RITM GlideRecord

var w = new Workflow();
var wfSysId = w.getWorkflowFromName("workflowName");
var context = w.startFlow(wfSysId, grRITM, current.operation());

if (context != null){
	grRITM.context = context.sys_id;
	grRITM.update();
}

The script will instantiate a Workflow and associate it with the RITM. If you're using the CartAPI or whatever replaced this (as it might now be deprecated) then I would have expected the Workflow to have correctly associated with the RITM when it was generated.

The solution above was originally sourced from Request Generation Methods — ServiceNow Elite and there might be something helpful there if the above does not work.