under the mega menu taxonomy, i don't know why but the quicks are suddenly got removed although it was working before. The quick links are active as well as i did sync hierarchy. Still not visible in employee center. Anyone please help me. If anyone ...
Hey all, in my ESC the my org chart button near the HR and the IT taxonmy are not visiablewhat should I do ?
Hi, can anyone help me on thisi created a new search widget in a custom app scope, which is working as expected i want a custom search results for catalogs so created a new search profile and search application, but the search result is routing to th...
Hello,Would appreciate advice on how to manage transition from ec_dashboard to ec_pro_home page in terms of users who might have saved xxxxxx.service-now.com/esc?id=ec_dashboard as favourite in their browser.I tested this in sub-prod by first saving ...
I’d like to know:What are the states for documents. As illustrated in the screenshot labeled screenshot-1, it is not possible for my user to alter the state of a document. Is it possible? How?As illustrated in the screenshot labeled screenshot-2, it’...
I am encountering a weird issue with breadcrumbs in KB article. It shows as below : Home > Category > Knowledge Base name > %short_descrIt should be ideally showing the KB article short description at the end. This issue occurs only for one of our cu...
I have users whom are in locales that we do not have conversion rates for, and the business is fine showing them prices in USD. Currently the system will just show no price (and thus their requests are listed as $0 USD) upon submission. How do I defa...
Hi All, I have a issue where a PDF document is attached to a KB article when the article is opened in Employee center the attachment is not showing, is there anyone have idea of faced similar kind of issue. Regards,Devender
Micro-Certification - Welcome to servceNow(Zurich) On Demand Course: Assessment Simulator Task 7: Flag and Comment on A Knowledge Article I'm working on this task, but I haven't found the details of the steps. I opened the IT knowledge base article, ...
I just upgraded the plugin "Playbook Experience" to version 28.4.1, and now there is a Now Assist wizard inserting itself inside my Guided Self Service Flows. How do I make this stop?
Hi All, I NEED HELP !! I am stuck at a point where I am configuring AI search for my portal to show tickets (Incidents, RITM etc) under a new navigation tab on search results page.I have set up everything and incidents are coming up fine under that t...
Need to change the name ( highlighted in blue) and need to make the layout in single line ( highlighted in yellow) on ESC portal
Hi,Under compliance workspace,In the entities, for the "Risk" tab, there is a list with "Directly Related Risks".As a standard end-user, it it not possible to add/remove column's for this new view which impairs productivity. The end user can add and ...
Priority also should be displayed after urgency after submitting incident in ESC portalCan anyone please let me know how can we do this
Hi Everyone, We have a requirement to build separate HR portal using employee center pro. IT team is using employee center and they don't want unified portal. We’ve built custom portal for HR; however, we’re encountering challenges in ensuring that e...