How to modify the protal standard ticket CSM Portal , add custom field to show
Hi There, I would like to , Add the custom field , Customer account number (u_customer_account_number) , How can I add that? after account field in below porta.
Forum Posts
Resolved! Sources box is not showing esc portal
Sources box(right side ) , Please provide the steps on how to configure it to show that box.
knowledge expiry notifications are triggered to wrong users
Hi All, I have issue with email script for KB article expiry notification where emails are getting triggered to KB article author and CC (copied)the KB managers and KB owner but they are of different knowledge base. I need to have email triggered to ...
How to hide Activities under "My item" widget if count is zero
Hi Team,I have a requirement to hide the activities where count is zero in "My Items" widget available for esc.if the activity is primary in "Activity Configuration " table, then the below code is working( checking the count in script and making it i...
genenrating an incident if the sheduled import set gets connection failures for SCCM integration
I have an active SCCM integration through JDBC, scheduled import sets and transform maps, I want to automatically generate a incident if there is connection failure, How can i achive this, is it possible through pre or post import scripts?
Draft , review and expired articles are showing in Employee center when searched with KB number
Hi All, I have a issue where Draft , review and expired articles are showing in Employee center when searched with KB number but only published articles should be shown.Anyone has idea or faced similar kind of issue what might be the reason.Thanks in...
RITM details are not getting mapped on ESC/SP portal page
RITM details are not getting mapped on ESC/SP portal page on client instance but on PDI it works
Resolved! What widget do i need to use to add a filter to the portal?
As you can see, I create a list in the portal page. However, I want to engage and search data more easily. So, What widget do i need to use to add a filter to the portal?
Enable RITMS along with Requests on the MY Requests page on Employee center portal
Hi All, Having a requirement that, On the Employee center portal, under my requests along with Requests can we enable Ritms cards aswell. Currently we can find to see only the requests. Is it possible to set the view to show the ritms. If not possib...
Agent Persona access to their employee personas on ESC Pro
How do you set up HR agent access on the portal where they, as agents, have access to global view on the workspace to all HR content for the regions they support, but on the portal search, they only see their employee persona articles?
Resolved! AI Search Suggestions not matching Search Results
Hello! It's been brought to my attention that our AI Search Suggestions are not matching the returned results. For example, searching for "Decomm" displays three Catalog Items and two KB Articles. When completing the search though, only one result sh...
Social media X icon twitter symbol should reflect in EC portal.
Hi Team, For Social media icons in menu items we have OOB icons in servicenow. For twitter we have bird symbol But we need X icon symbol. How to achevie this in menu items. Attached screenshot for your reference. And i have added X icon in db_image t...
News Center integration capabilities
Can ServiceNow News Center be used as a 'mission control' tool to create news articles and announcements and then deploy them to other comms platforms from ServiceNow - such as Emailing an article Viva Engage, SharePoint, Digital TV screens, etc? I...
Initials words will not reflecting in profile column at EC portal
Hi Team, If user does not upload proflie photo in servicenow - Then automacally initails will reflect backend and portal as well. But in EC portal its not reflecting. How can we acheive this for portal side - Backend looks good. Attached screenshot f...
How to set approvers on Content Publishing > Publish Plan?
We are looking for a way to pre-set the approvers on newly created Publish Plan for Content Publishing.What we are looking to do is:- A user creates a new content from Content Publishing > Create New- Once a content is created user creates Publish Pl...