Saw this feature in the May Release of ESC, I have upgraded to the latest ESC, but receives error " Now Assist Self-Service is not enabled for this portal! " The instance has Now Assist license enabled, and it works perfectly in sidebar.
We want to modify the green section here in the HR Ticket page to show more information:Is this done directly on a widget or is there something in the Standard Ticket Configuration that can do this?
Scenario:Record Producer for a demand on the ESCQ1: Is this a capital project (y/n)If yes, make Est Capital Expense mandatory and non-zero.Est Capital ExpenseSLTValidation Regex=NumberFor Est Capital Expense, how do I force users to enter a value >0 ...
Hello! We are implementing Now Assist for EC Pro and HRSD. Are there best practice testing scenario guidance that anyone could provide? Thanks in advance!
Even after completing the below courses , i am unable to terminate their instances , which is not allowing me request for more lab instances ( ServiceNow Administration Fundamentals) Welcome to ServiceNow (Zurich) Terminate Instance Micro-Certificati...
Hi All, I cannot seem to figure out how to get these types of banners on my portal homepage and how to configure them. Are these OOB or are they created elsewhere (content library?). Thanks,Evan
I have a customer requirement where they want to show relevant knowledge articles when incident got created on esc portal. as like we are getting related knowledge articles for now support.I have attached the screenshot. As I am quite new to portal c...
Hi Team,I have configured a Guided Tour for the EC Pro hrm_ticket_page in Service Portal.The tour is active and published. However, it is not appearing on the portal page.Things checked:- Tour is published- User criteria is configured- Page ID is cor...
Hi all, we've been trying to set up the User Experience Analytics on our service portal for the org. My question is related to the "Navigation paths" and the "Pages" dashboards. For Navigation paths, this is what we are getting from a dev instance: ...
Hi All, Could someone advise if My Request Filter in the Service Catalog module can be configured for different portals?We have two portals:Employee Center - for internal (OOB)Client Support Center - for customers (custom portal)We want to show diffe...
What: a custom integration that automatically sends documents from SharePoint to ServiceNow to be made available via AI Search. You can then perform a search in Employee Center using terms from anywhere in the file and have the file appear in the sea...
Hello Everyone, While I'm trying to upgrade employee center service to ESC Pro initially I have seen the Recommended for you widget in the portal later its showing no preview available as per the Screenshot. Can anyone help me on this issue.
Yokohama instance - we use Content Publishing for a role and region landing page in our knowledge portal. When I go to create three different columns, it all looks even in the Editor, but when I publish, it's no longer even in our knowledge portal ...
Hi Community,I’m trying to make records from ds_document and its related tables (e.g., ds_document_version, etc.) show up in our platform-wide search.What I’m seeingRecords from ds_document and related tables do not appear in global search results.Ot...
Requirement: - when my user profile updated to domain in user table, Then based on that domain(project) catalog item should be accessible on now mobile SR form so, when end user raised any sr request then the form appear should be that same logged us...