We are looking for a way to pre-set the approvers on newly created Publish Plan for Content Publishing.What we are looking to do is:- A user creates a new content from Content Publishing > Create New- Once a content is created user creates Publish Pl...
Due date from backend not getting mapped to Delivery date on portal
Hi everyone,We have been facing an issue in Popular topics widget in employee center.When we search for any catalog item, the search on that widget is unable to yield any results. However, if we change the language to french, the search indexing work...
Hello — I'm exploring ideas for a Q&A feature in Employee Center. The idea is that after searching the knowledge base, an employee could post a question instead of creating a ticket, and an SME or community member would answer. I know ServiceNow offe...
Hello! We use ServiceNow, and Employee Center/Pro for the intranet of our organization. I feel like we are not leveraging the full capabilities of ServiceNow though. Are there any products or applications that would run similar to how Google does? Wh...
Hello!We're in the thick of getting transitioned to Employee Center from Service Portal and have entered the discussion of accessing reporting an Incident. On Service Portal, it's obviously just a big button right on the main page, but there really i...
We are currently exploring different use cases for content publishing, and one of our groups has asked if we could use it to build a playbook or a playbook landing page.I was curious if anyone has built out a playbook / playbook landing page and if y...
We are currently on the Yokohama version of ServiceNow. I am hardly a developer and have been learning Employee Center and Pro over the last two years as we have transitioned our whole intranet over to this platform. In our employee taxonomy, we have...
Hello All,I have created some taxonomy topics also have order value for those topics but still those topics are coming in Alphabetical order only in esc portal.@Ankur Bawiskar any idea what can be done?
I have added a new topic, and to that topic, I have included a few catalog items. This is working fine. However, I need to add a background color/image to the menu items, similar to what is shown in the images below.How i can achieve this ?
Hi All, I am trying to get my menu to display like this image, but it seems to stop at level 2 and will not show anything under it. How do I configure my taxonomy/APN to show level 3?
We have a custom support portal within our global application and are looking to use the content experiences feature. Is it possible to utilize this feature and publish content directly to our custom support portal? Currently, when attempting to publ...
I am trying to understand because in one of our discussion regarding using EC pro in our support portal that the vendor SN will be deprecated, Can anyone in this group confirm of this?
I am trying to edit a "button" inside of a widget on our Employee Center homepage. 1. CTL + Right Click on the widget 2. Select "Page in Designer"3. Select "Quick Links" widgetThis is where I get stuck, I want to be able to edit the "button" in the W...
In the Virtual Agent Lite version(integrated with MS Teams), can one clarify on :• any documentation available for the internal search/logic used by the Lite Virtual Agent• How KBA and catalogue suggestions are prioritized• if the Virtual Agent Lite ...