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Resolved! Topic - Child Topic not showing if there's no connected content mapped and article are expired.

Hi, Is there a way to keep the child topic showing even though the connected content (Knowledge articles) is expired?Child topics are not visible in the menu if articles mapped to them are expired. Topics       Sub topics        child topics Thank yo...

Resolved! Can you display the whole Service Request catalogue with items in their existing categories?

Whilst I understand that the key new feature of EC is the curated Taxonomy and Topics, is it possible to have a quick link out to show the Service Request catalogue in its current form with items still existing in their current categories? Whilst the...

User Criteria in Employee Center

Hi,Is the User Criteria functionality (to hide for example pages and/or widgets) also available/working in the Employee Center portal? Official documentation: Apply user criteria to a page, widget, or widget instance.I have tried this functionality i...

Kenneth3 by Tera Guru
  • 1514 Views
  • 1 replies
  • 0 helpfuls

Resolved! Employee center taxonomy

There is an oob taxonomy for the new employee service center portal. We have created a new taxonomy as per the documentation provided. But we are not able to see the taxonomy in the portal mega menu.We only see the Org Chart.

MeganDev by Tera Contributor
  • 2493 Views
  • 2 replies
  • 0 helpfuls

Resolved! Overdue need to be changed as Due

Hi All,1. In Employee Center , user is displayed quick tasks with Overdue , which need to be changed to due.   Once user click on it, in details page also it should be displayed as due not as Overdue 2. How to add ticket number and description in qui...

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sagar_basu by Tera Contributor
  • 1632 Views
  • 6 replies
  • 1 helpfuls