Hi all,My company is moving onto Employee Center this week and have found that when we change the employee center URL from https://company.service-now.com/esc to https://company.service-now.com/sp, it breaks AI search throughout the portal. We have...
What specific roles are needed for this to appear for a user so they can see what they need to approve, especially if they already CAN see it on the platform UI in the backend, but it's not showing on the employee center view? Thank you!!
I want to change this highlight black bar to some other bar. But iam unable to inspect .can someone help on this?
Hi, For very few users, background image in Quick links is not getting displayed and its blank. However they are getting widget and other details. Only image is not loading. They tried to clear cache also, however still issue is persisting. What coul...
Hi, I have this configuration, but the heart icon not appear on header menu. Missing some thing ? Thank you Regards
Hello, In my personal instance, the favorite icon (heart) is displayed. But in another instance, it's not displayed: My instance: The other instance: How can I display it? Thanks in advance! Dr Yassine
Hi, Is there a way to keep the child topic showing even though the connected content (Knowledge articles) is expired?Child topics are not visible in the menu if articles mapped to them are expired. Topics Sub topics child topics Thank yo...
Whilst I understand that the key new feature of EC is the curated Taxonomy and Topics, is it possible to have a quick link out to show the Service Request catalogue in its current form with items still existing in their current categories? Whilst the...
I would like to see the number of Approvals and Surveys the user has assigned to him. I'm a novice on employee center, as I understand I have to use a script include under the Summary view script in order to achieve it. This is how I set it for Appr...
Hi,Is the User Criteria functionality (to hide for example pages and/or widgets) also available/working in the Employee Center portal? Official documentation: Apply user criteria to a page, widget, or widget instance.I have tried this functionality i...
There is an oob taxonomy for the new employee service center portal. We have created a new taxonomy as per the documentation provided. But we are not able to see the taxonomy in the portal mega menu.We only see the Org Chart.
When I am adding event calendar widget from page designer its showing no preview available even though has preview box is checked and on the page of employee center pro its not visible.
Hi All, In Employee center . Profile details should not be editable by end users. None of the above fields should be editable by end users.Only User preferences should be editable. Please help me how to achieve this. Thanks,Sagar
Hi, Im beggener in EC.Please, how can I configure header menu like picture attached.Actualy I can't have heart , and I can't have 8 widgets like picture. Thanks for your helpRegard
Hi All,1. In Employee Center , user is displayed quick tasks with Overdue , which need to be changed to due. Once user click on it, in details page also it should be displayed as due not as Overdue 2. How to add ticket number and description in qui...
