Hi experts, I have a problem when configure Ticket Configuration.My Ticket Configuration is on table "sc_req_item".Then, I have create record in Tab Configuration:- Type = Custom- Widget = Data table (OOTB widget)- Widget parameters: table = sc_taskH...
We currently have unified portal for our HR and Digital Technology (DT) functions and on our homepage have Quick Links to various key applications. We have 2 areas we'd like to improve for our colleagues:1. There are around 14 that we display in tile...
Hi Team, I am currently working on Employee Center Pro (ESC Pro) and trying to update the profile picture and banner image from the Employee Profile page.As per the documentation, there should be a camera/pencil icon available on the profile/banner i...
Hi all, I am configuring buttons for the portals using Standard Ticket Configuration module. While I have no issue with creation of them for many tables, I have an issue for case table (sn_customerservice_case). I have created a new button that manag...
Hi Team,Can we customize My Items widget to show it as tabs and card view.not only primary activity but I would like to have card view for secondary activities as well.
I am currently facing an issue with the Moveworks WebChat integration on the ESC portal. The WebChat icon is not being displayed as expected.We have followed the provided documentation - https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F...
Hi,How can I write an ATF script to validate outbound email and determine whether a specific record was triggered? I tried all the options, but no luck.I enteredAn error message is : Could not find email matching conditions: could anyone help me? whe...
Here is how you can add text via CSS to the header without modifying the widget: Add and tweak to your needs this CSS to your sp_theme: // JP Custom header text .navbar-brand{ display: flex; align-items: center; } .navbar-brand img{ // fi...
Jumping into the ongoing discussions around Agentic AI and Now Assist in the community — really interesting to see how this space is evolving.From a ServiceNow Employee Workflow (HRSD) perspective, the real opportunity seems to be in enabling non-dev...
Hi All,Can you please help me understand why 'Contact to help us' widget is appearing? Is it appearing due to any patch or any specific plugin? Thanks.
Hello Community, After opting in to the Enhanced Request Experience, we’ve noticed an issue where catalog item details are no longer visible under My Requests. Issue DescriptionThe request records are being created successfully.In the My Requests vie...
Hi all, I am currently trying to implement the Enhanced Requests Experience in Employee Center. I would like for the "my requests" page (ec_requests) to only show RITMs and not requests, something which I had already accomplished using the older vers...
If I have a large number of knowledge articles in a knowledge base, is there a way to put individual video widgets on specific articles? Like if I wanted a video widget here on this KA - could I have a specific video on this one, but on a different ...
Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...
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