Hello. We recently switched to Employee Service Center and enabled AI Search. If I search for the word "indemnity", one of the first results that pops up is KB0017092. When I click the link, this is the site that it attempts to go to: https://[my i...
Hello, I received a request to allow users to close their Incidents but not resolve them. When I use the Incident Standard Ticket Action widget on the Standard ticket page, it only allows the user to resolve. I am somewhat of a newbie so I am not su...
I'm looking to identify ServiceNow University courses and training sessions for our University team's developers that include instruction on the following topics:1. Content Publishing2. Content BuilderSpecifically, I need to find courses that contain...
Hi Team, Get Support Menu item is stuck on left side.Even though we are creating new menu items and selecting position right, still they are showing on left side. Thanks
Has anyone built a visual view of the Taxonomy Topics, similar to the Org Chart or ITOM Relationship view. This would be useful in the Native and possibly in the Employee Centre. Ideally it would have the featuresSelect Taxonomy or specify the Taxono...
We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...
I am looking to make a "Company Directory" that is a list of departments that shows the department head and other contacts (we have as user references on the department table) on a custom Page in EC Pro and the only Widget I could find was the Simple...
ServiceNow has a number of TinyMCE system properties, available in sys_properties.list, that allow customizing the toolbars in the TinyMCE editor. If you filter by "*glide.ui.html.editor" you'll find a suite of properties for customizing the HTML and...
I went into Rich Content to edit a subtopic page, and when I began creating the components it looked just fine. However, now when I go back into it to try and make updates, the editor window does not work. The UI looks messed up, it won't show any bl...
I want to configure standard ticket form on ESC, my requirement is to add resolution information to the activity tab. Is it possible OOB or customization required??
Hi i have created a custom Search widget in a custom APP scope, which contains custom Search Application and Search source in AI Search with ESC PortalSearch Source on catalog items table to suggest catalogs created within custom scope, which gives ...
Hello Friends, We are into ServiceNow HRSD Implementations, and we are enabling HRSD Module for Multilingual countries. We are facing one major issue on Employee Center Portal where we search for anything in Global Search like Benefit, Compensation...
Im trying to find the HOST / Reception portal for workplace visitor management but they seemingly do NOT exist.I have followed the what t says in the docs but no luckhttps://www.servicenow.com/docs/r/employee-service-management/workplace-visitor-mana...
Hello all, I am trying to figure out how to add new standard ticket actions for tickets in the employee center portal. I am going to Ticket Configuration and finding the table I want to focus on (ex: Incident) and going to the Standard Ticket Action...
I work at a financial institution, so we have a vast number of procedures (knowledge articles) in ServiceNow. One of our biggest complaints from end users is that they can see when an article is updated (we configured a "Recently Updated" widget), bu...