Hi Everyone, I am encountering an issue with the redirection of searched RITMs on the Employee Service Center. When I enter an RITM number and view the results, clicking on the record redirects me to the backend. Could you please confirm if this is t...
Hi guys, I am currently trying to configure navigation bar for employee center homepage. So the problem I had here is , there is only 'Technology Services' is being display, well i expect there also will be both of 'Human Resources' and 'Risk and Com...
Hi Team,Why oob breadcrumbs widget is working correctly on topic page, but when opening the catalog item it is showing the catalog way?how to resolve it
Background: We launched the employee center in prod 6 months ago with an implementation partner. We have the following taxonomy topics configured in our production instance.In Prod, the menu does not display the three topics suffixed in “MTM Page”. T...
I'm having weird issue with cloned widget on EC Pro Yokohama.I'm using the Dev instance I got from developers.servicenow.com. Here are the steps I went through:Cloned OOB Header widget from Service Portal > Headers & Footers, under same application s...
Hi Team,I'm configuring HRSD module, can you please let us know how to bring HR services present in platform to ESC, I couldn't even see service catalog in my ESC. Please assist with steps. When I opening my PDI and looking for ESC Human Resourse ht...
I want my custom topics to be visible in Employee center portal just like "Hardware" is visible. How Hardware is visible - I have created a custom topic Hardware1 I have added "active" child topics and active "connected content" to it as well I...
SpoilerQ: "Does ServiceNow AI come included in what I already have, or do I need to pay extra?"Short answer — it depends on what you need. But let me walk you through it with examples.Q: "Does ServiceNow AI come included in what I already have, or d...
Hi All, I recently went through the latest updates and documentation related to ServiceNow OTTO introduced during Knowledge 2026, and I found the platform capabilities extremely interesting from both an end-user and implementation perspective. Based ...
Dear Experts, I am wondering how to hide Works with ServiceNow text below profile icon as a drop down list.Refer screenshot for reference.Appreciate your response.
Hi Team, SLA Visibility in Employee Center users want to see how much time is left on the SLA for my Requests and Incidents,So that they can monitor progress and follow up if the SLA is breached, maintaining transparency.
Hello All,We have requirement to configure Required Field scorecard metrics to measure CMDB record completeness. We would like to set up below parameters : Scope limited to Principal CI Classes only• Metric Type: Required• Thresholds (Out of the Box)...
How to disable the "Open analytics window" from the ESC portal, which is getting displayed after the Zurich upgrade.
Could you tell me what is causing this error?Error Message:1.java.lang.NullPointerException: Cannot invoke "java.util.Map.containsKey(Object)" because "sourceFields" is null2.Script source code logged to console3.Failing widget: 'Recent & Popular Ite...
I am trying to create a news article in ECPro by navigating to Content Publishing > Content Library > Create New. I am able to proceed as far as the platform selection. However, after selecting 'News Article' and clicking 'Continue,' I encounter a 'P...