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Content Publishing

I'm looking to identify ServiceNow University courses and training sessions for our University team's developers that include instruction on the following topics:1. Content Publishing2. Content BuilderSpecifically, I need to find courses that contain...

Jenny20 by Tera Contributor
  • 314 Views
  • 1 replies
  • 0 helpfuls

Videos in Knowledge Articles

We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...

MeganCox by Tera Expert
  • 871 Views
  • 2 replies
  • 0 helpfuls

Knowledge Article Updates

I work at a financial institution, so we have a vast number of procedures (knowledge articles) in ServiceNow. One of our biggest complaints from end users is that they can see when an article is updated (we configured a "Recently Updated" widget), bu...

MeganCox by Tera Expert
  • 820 Views
  • 3 replies
  • 0 helpfuls