I work at a financial institution, so we have a vast number of procedures (knowledge articles) in ServiceNow. One of our biggest complaints from end users is that they can see when an article is updated (we configured a "Recently Updated" widget), bu...
We have requirement where we need to make topics searchable in esc portal search bar. With few documents and community post . i have achieved and topics are opening but in backend record view . We need to open instead in esc portal itself.If someone ...
Is there a table you can pull data from for news article content? OOB you can see how many users have viewed it, but we want the ability to see which specific user viewed it, similar to how you can see user data for knowledge article views. Any idea...
Is it possible to add a background image that covers the home page under widgets and widgets stay transparent. what would be the configuration steps and image dimensions?
Hello,What are the best practices for customizing the Employee Center? We know to NOT modif OOB widgets, instead clone OOB widgets and modify them as necessary. What about pages? Does the same apply to pages? Clone a page and use the cloned widgets o...
Hello All,We do have lot of users who approve their requests via help hub ( part of employee center) portal. All these users have to have approver_user role. As this role is also part of business stakeholder we are crossing threshold for business sta...
Our Application teams wants to track user insights using Google analytics. The obvious way to implement it would be to use content analytics. But they want to use GA for uniformity.I have been given a code snippet to add to the header and the body of...
HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)T...
In the Employee Center header ...Can we rename My Tasks, My Requests to My Open Tasks & My Open Requests also I want to change the order of this menu ...If yes where it needs to be modified @Pooja_Patil @Jonathan Ting
Hello All,Earlier when I created the topics in the mega menu, they were placed on the top of the main page but now I see we have "Navigation style" field (Advanced Portal Navigation) which asks for Top and side view. With side selection the mega menu...
We he 2 major implementations coming up, Employee Center and MS Teams/Servicenow implementation. We are trying to decide which one of these implementations to do first. I understand thatEmployee Center does NOT require MS TeamsMS Teams integration do...
Hello, we have recently implemented Employee Center Pro and are trying to configure the AI Search functionality. We've set it up to return knowledge articles, people, and catalog items, but have not been able to get it to search the content on the to...
Good Day, users with business stakeholder cannot see approval details in employee center my task widget. I tried creating read ALC on requested item table but still no luck.I have check user have below roles because of the business stakeholder1.sn_re...
We are wanting to embed a carousel photo library in the bottom of an article. For example, we have a news article around a expo show and we want to display around 20 images from the show making it available for the reader to click through the photos...
Currently, whenever someone attempts to search for an HR case that they created in the Employee Center, it shows the default ServiceNow HR Case form view instead of displaying the ticket in the portal.I think there is supposed to be a setting for dis...