Employee center Language Switch widget
Hi Team,If I switch the language, the taxonomy is not showing browse all feature. Any idea why its happening?
Forum Posts
Simplified Event Page & Smart Homepage Intercept - Documentation & Setup Guide Needed for Employee
Body:─────Hi ServiceNow Community,I am new to ServiceNow and currentlylearning through a Personal DeveloperInstance (PDI) running on the Zurich release.I recently came across a feature called:• Simplified Event Page• Smart Homepage InterceptThese fea...
How to Assign a Dedicate AI Search profiles for a custom page in ESC portal
Hi Experts,Need your advice on below 2 points. Have you ever done this in any of your projects? is this possible?1. Now Assist in Virtual Agent positioned in the Center of a particular page – We’ve a requirement to place NAVA by default in the Center...
Resolved! Article ID is showing in Employee center Exact match
Hi All, I have issue in Exact Match Employee center where Article ID is showing instead of Short description in Exact Match Employee center as shown in the screenshot, if anyone faced similar kind of issue please suggest the solution.Thank you
Video library- Best way to do that?
I work for a financial institution, and we have recently made a number of short videos to help learners who do better with visual content. What are some ways you guys are putting together video libraries for display in EC/ECP for anyone using the Ser...
How to Restrict Search Results and Prevent Access to Backend Views in ServiceNow?
I am working on a requirement in ServiceNow where I need to restrict users from accessing the backend view of a request record when they search for its request number.Currently, when a user enters a request number (e.g., REQ0013699) in the search bar...
APM flow charts
here can I locate examples of APM flow charts
Portal Notifications or Bell Icon Notification Translations
Hi Friends, I'm into ServiceNow HRSD Employee Center Portal Implementations where we have enabled Bell Icon for any events to notify users like when cases are getting created or commented or awaiting acceptance. But, Bell Icon subject line is not get...
Change agent name to "Service Desk Agent" when additional comments are made to the caller
As a Service Desk Agent, I want my name to appear as "Service Desk Agent" instead my original name in the activity section of the portal when I'm commenting to the caller so I can remain anonymous when providing support to a caller for an incident th...
How to make certain catalog items within the order guide as mandatory?
Hello Everyone, I have come across a requirement from client where they are expecting that all catalog items within the order guide should be visible in the Employee center, but certain catalog items need to be made mandatory(user cannot skip those) ...
Best way to list upcoming events on homepage?
Right now, the widget we’re using doesn’t appear to have a limit on the number of events it displays, which causes the list to become overwhelmingly long. We’re interested in exploring alternative widgets that might present upcoming events in a more ...
Resolved! What widgets do you all use on your homepage?
We’re currently in the process of updating our homepage and would love to gather input from others who have gone through this. Specifically, we’re interested in learning which widgets you’ve used on your own homepages and any recommendations you migh...
Catalog Item Not visible in Translated Version
Hi Everyone, We are in the Yokohama Version. We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showin...
Resolved! Lab 2.1.1 Theme Builder
Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme . I've logged out and back in but still the same. Does any...
Genius / Suggested Search not showing at the top of the search
Hello All, I created a custom genius result for web applications (sn_ex_sp_pro_web_application). It is a clone of the OOB Catalog Item record except it points to the web applications table and the query is "active=true". I connected it to the search ...