Employee Directory Links

[MeganCox]

Is there any way that you can make something in the employee directory clickable? Right now we have it where when you click on someone's record, it takes you to the employee profile card associated with the org chart. We have an item in our table that is their Predictive Index Profile (similar to a Myers-Briggs test-type thing). Is it possible to have that line be able to be linked to a URL that takes them to more information about that profile type? Ideally the experience would be that someone looking up someone in the employee directory could see their profile type and click on it to learn more. Right now they have to go to a microsite or search for the profile type in the AI search to go to the link for it. I just want to make the process more intuitive. But I'm not a coder or developer and wasn't sure if there was an easy way to do this. 

[Vikram Reddy]

Hello @MeganCox,

This is a documented UI Builder capability, not a custom build: the Data Table or List component behind that profile card supports a Link to destination event handler, and one of its destination types is External URL, so a row or field click can send someone off-platform without anyone writing a widget from scratch.

• Have your admin (or whoever owns the org chart/profile card page) open it in UI Builder and select the PI Profile row.
• Add the inherited Link to destination event handler and set the destination type to External URL.
• Since each PI type needs its own link, switch the handler's mode from Form to Script, so the URL is built dynamically from that row's PI Profile value instead of pointing everyone to one static address.

References

• UI Builder Essentials: Link to Destination Opens a List Page That Is Filtered by Clicking a Data Viz
• How to redirect user to an external page in UI Builder?
• How to pass a parameter to a link to destination event in UI Builder?
• My Profile and Org Chart - ServiceNow Community

Thank you,
Vikram Karety
Octigo Solutions INC

[MeganCox]

Thank you so much! I went into our PDI and I didn't have the permissions for this, but I'm passing it along to my admin/developer and I'll see if this works and mark it helpful if it does! I appreciate you responding!