Outage task not flowing to Portal System Status

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angehrs
Giga Contributor

3 weeks ago - last edited 3 weeks ago

Good day

I noticed that when an Outage record is created, it does not populate in the Current Status widget on our Portal. I checked the script in the widget and it is OOB.

OutageTask.pngPortalStatus.png

Has anyone else experienced this issue?

This is a new platform on Zurich

 

Many thanks in advance for the input.

 

Best regards,

Scott

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @angehrs 

 

Refer this:

KB0719099 Missing outages under planned maintenance in Service Portal 

https://www.servicenow.com/community/developer-forum/current-status-widget-not-displaying-outage-det...

https://www.servicenow.com/community/itsm-forum/current-status-widget-not-showing-outages/td-p/29468...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @angehrs 

 

Refer this:

KB0719099 Missing outages under planned maintenance in Service Portal 

https://www.servicenow.com/community/developer-forum/current-status-widget-not-displaying-outage-det...

https://www.servicenow.com/community/itsm-forum/current-status-widget-not-showing-outages/td-p/29468...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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angehrs
Giga Contributor

3 weeks ago

Awesome!  Thank you.  I found that If it's NOT a CI with a Class = "Service" it WILL NOT WORK. As soon as I applied a CI in my Outage record that had a class of "Service", the Outage record came right up.