Enterprise Architecture Welcome Guide

Kranthi P · ‎03-12-2025

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Guide overview

Here’s an overview of the topics we will cover in the guide:

Familiarizing yourself with Enterprise Architecture
Deciding on business outcomes
Charting your implementation path
- Working with ServiceNow experts
- Choosing self-implementation
Preparing for organization change
Resources to bookmark

Start by familiarizing yourself with Enterprise Architecture

Enterprise Architecture comes with many applications that let you transform how you deliver value to the business. But don’t worry! You don’t have to implement everything at once. Here are the key Enterprise Architecture applications to focus on first:

Enterprise Architecture Workspace (video overview)

The ServiceNow® Enterprise Architecture unites strategic and operational teams, enabling organizations to achieve their business objectives. It serves as a powerful decision engine, combining robust modeling with the management of business capabilities, application portfolios, information portfolios, and technology portfolios. The new Enterprise Architecture Workspace empowers enterprise architects with a modern user experience to accelerate decision-making and optimize the enterprise architecture practice.
(Product Documentation) (Configuration Guide ) (Process Workshop Presentation)

If you are new to ServiceNow, we recommend this very short Get Started with the Now Platform (Classic & NextExperience) course to learn the platform basics. For a deeper dive into the Now Platform, a longer ServiceNow Fundamentals On Demand and/or Instructor Led course is also available.

Enterprise Architecture Standard applications include:

· Application Rationalization

· Digital Integration Management

· Application Total Cost of Ownership

· Digital Portfolio Management

· App Engine Starter

Enterprise Architecture professional adds:

· Technology Portfolio Management

· Enterprise Modeling & Visualization

· GRC Integration Framework

· Predictive Intelligence

· Platform Analytics Advanced

Roles & Personas (Stakeholders)

· Admin

· Analyst

· User

· Reader

· Enterprise Architect

· Application Owner

· Application Portfolio Manager

· Business Stakeholder

Identify your desired business outcomes

To help you achieve that we have a data sheet that helps you simplify, transform, and optimize your organization’s Enterprise Architecture practice.

Our Enterprise Architecture Overview page helps you translate those concepts into action. We also have our own proven methodology, Now Value, to help you envision, create, validate, and champion value and realize success with ServiceNow.

Chart a path to implementation

If you have chosen to work with a ServiceNow partner or ServiceNow Expert Services for your implementation, it’s important to clearly communicate the business outcomes you want to achieve and agree on a well-structured roadmap to attain these goals. If you need guidance on successfully engaging with an implementation partner, our Develop your ServiceNow Partner Strategy workbook is an excellent starting point.

To accelerate time to value and reduce risk, make sure that your partner uses Now Create, ServiceNow’s library of more than 700 leading implementation practices. We also recommend you use Now Create if you are self-implementing, as it provides a wealth of assets designed to guide you to success.

If you want to work with a partner but haven’t selected one yet, check out our Partner Finder or talk to your ServiceNow account representative about ServiceNow Expert Services.

For those of you who have purchased ServiceNow Impact, you will have access to experts and resources to guide you through your implementation of EA, track and measure outcomes, and help you get to value quickly. If you do not have a paid ServiceNow Impact package, consider how dedicated ServiceNow experts, premium support, personalized digital experience, and training for your team can help you accelerate your ROI. Read more here.

Self-implementation

Build your team’s skills

If you are planning to self-implement, you need to give your platform team the skills they need to succeed. The best way of doing this is to become a certified ServiceNow professional. We offer several certification paths for different roles in your team. Check out the links below:

Understand ServiceNow releases and upgrades

If you’re not already on the latest ServiceNow release, we strongly recommend that you upgrade before you go live with EA. By upgrading, you get new ServiceNow innovations into the hands of your users faster, get access to the latest performance and security enhancements, and ensure that support is there when you need it. To make your upgrade smooth and successful, take a look at these upgrade resources.

Join the Enterprise Architecture Community

Visit the ServiceNow Enterprise Architecture Community. You’ll find best practices and other useful resources, and it’s also a great place to talk to ServiceNow experts, get your questions answered, and connect with other community members. Be sure to subscribe to get key updates.

Prepare for organizational change

To successfully deploy Enterprise Architecture, you need your business to understand and use Enterprise Architecture, and to recognize its benefits. With many different stakeholder groups, it is essential to ensure everyone understands the benefits for them, and how to get the most value out of the system.

The ServiceNow Organizational Change Management guide provides detailed guidance on how to plan for organizational change. If you need help creating a winning communications plan, this communications plan template also provides useful advice.

The following courses are a great starting point for training your agents and other EA process users:

Topics included

And the following content will help you develop and implement best practices:

Bookmark these resources!

Delta Decks – These decks are designed to give you detailed release level feature capabilities. Please ensure to review them every release, they will give you insights into new features and enhancements (search in the ServiceNow Community “Delta Decks” for each release relevant features enhancements).

You can use EA Events page to see Live on ServiceNow for latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow products.

ServiceNow Customer Success Center - The CSC is a one-stop shop that gives you instant access to proven methodologies, leading practices, and expert insights and advice.

NowSupport -- You can get technical issues resolved quickly by contacting our team comprised of ServiceNow employees with deep product knowledge and real-world experience. Read more here on how to use support.