Bruno De Graeve
ServiceNow Employee
ServiceNow Employee

Sometimes, as part of your journey to a full-fledged process, you want to generate your Digital Integration data in a simple way. It often happens that your business stakeholders know there's an integration between two business applications, but they have no idea about the details or the reasons behind it. Should you block them from submitting new data or not?

Ideally, we ask the right questions and gather the required details. For this, the current Digital Integration Management solution provides multiple ways, ranging from a Catalog Item to a complete and detailed form in the Enterprise Architecture workspace.

Based on the existing collateral, as a proof-of-concept, we've made a copy of the existing "Request a Digital Integration" record producer, hiding most of the fields and pre-filling many others.

By doing this, we create a placeholder Digital Interface behind the scenes for the Provider Business Application without bypassing our data model. We strongly recommend putting an approval process on top of the Digital Integration Request to avoid unwanted data entering your system.

Within the Enterprise Architecture workspace, you can open your Business Apps and find a new button to submit a Digital Integration. In this POC, we have already pre-filled the current Business App as the Provider Business Application. All you need to do is select the Subscribing Business Application. Once you submit the request, it will be auto-approved (depending on the Flow you have set up), and the Digital Integration Request will be converted into a Digital Interface and Digital Integration.

 

Here's a short video of how you could support your business with a simplified flow:

 

What are your thoughts on such a simplified process? Should it be part of Digital Integration Management in one way or another?

1 Comment