Asset data from supplier to vendor to customer instances

[Indira8]

Hello All,

We have a requirement to integrate 3 different systems. The source system (supplier) will contain all the asset master data and this data should be pushed into the middle layer, which is a  vendor ServiceNow instance and hosts the fulfillment tasks to be performed by the vendor engineers.  The source of request is the customer's ServiceNow instance and the assets should be delivered to the users of the customers. Could you please help with the integration checklist and design approach we need to consider for the integration of assets from the supplier system to the vendor and then the customer.  There is existing Intune integration in the customer's ServiceNow and what are the points to be considered w.r.t to the current integration for the new set-up.
The supplier system has a connector and they send the basic attributes to the middle system through schedule data push. Could you help me with what key points we need to identify considering the existing set up and all the 3 systems. 

Thank you.

[pavani_paluri]

Hi Indira,

We have to check below things before we set up integration between 3 syste,s
Security
Use secure API authentication (OAuth2, tokens, etc.).
Decide how the systems will talk to each other safely.
Data
List what asset fields are shared (serial number, model, user, location).
Map the fields between systems – make sure the same field names are used or converted.

Sync
Decide how often data will be sent: Real-time? Daily?

Handle updates vs new records properly.

Testing
Test if bad or missing data is handled without crashing the process.
Check for duplicate records.

Logging
Keep logs and error reports at each step.
Alerts if something fails.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P