How do you present searchable list of Business Applications to end users ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-11-2025 06:11 AM
We have a requirement to allow our end users to be able to view a list of our Business Applications, without granting them full EA/APM access. This searchable list should be read only and would have the BA Name, Description, and their Category.
How have other people done this ? Have you got all applications listed as requestable catalog items, which then assign software or access? Have you produced a Dashboard to display for all Business Applications ? How do you make this searchable?
The specific usage would be that a new starter wants to use a project planning tool, but does not know which tool the Organisation uses. We would like them to be able to search the list of Business Applications, for key words to identify products/tools that we already use and support.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-11-2025 06:37 AM
The Business Stakeholder role allows you to grand read-only access to the table.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-11-2025 02:05 PM
Hi @simonorange ,
Not sure if the solution that you're thinking of would be the best approach. The reason starting this is, how would the user that would like to utilize a project planning tool know what to search for? Could it be that you actually need some enterprise architecture and utilize that instead?
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-12-2025 07:51 AM
Hi @simonorange
The Business Application table is not specific to EA/APM - it comes with the base platform. Therefore you can grant non-EA roles read access to Business Applications and its Self Service > Business Applications module, which has a specific Business Application ReadOnly form view. Test this with an itil user - they can see and search Business Applications in the baseline instance.
However be aware that although the table is in the Global scope, ServiceNow has added EA application scope-specific fields (which is architecturally a no-no and is an odd decision as it can really play with data policies, UI policies and ACLs amongst other things) which will require an the APM/EA User or above roles to view in the baseline; one of those fields is Application category. Note that you can search for and see this field in the filter but cannot read any of the records in the Application Category table without the APM/EA User role or above. The same applies to Application family, Application scoring profile, Portfolio, and Target business application fields.
I hope this helps!
Mat
