Installed field - why is it datetime?

[MEBoatman]

It appears that OOB, the "Installed" field on the Business Application table / form is a datetime. I'm wondering why and if anyone has had success in changing it to just a date field?

It seems to me that at the conceptual level that Business Application records represent, just knowing the date an app was installed would be enough. In fact, of the over 600 active business applications we have, ZERO owners know the time their app was installed. I'm lucky if I can get the date 😉 but that's another topic...  I just end up defaulting to midnight on EVERY application that has Installed set. it would simplify things if this was just a date field. But I don't want to cause issues on upgrades...

[fknell · Accepted solution]

Hi @MEBoatman,

If you’d rather not review this frequently during updates, simply leave it unchanged. Your workaround is fine, and once you introduce new business applications, you can add date only as well. 

If you look at the ‚Business Application‘ class in the CI Class Manager, you’ll see that the field is inherited from the Base Configuration Item (cmdb) class and shared among all CIs. 

Hope this helps!

[MEBoatman]

This is helpful! Thank you! They don't let me have access to stuff like CI Class Manager so I didn't even think to consult that. I must be too dangerous!!!! 😉  But, yeah, seeing that it comes from the CI Item base class tells me not to change it and just deal with the inconvenience of always having to set it to 00:00:00.

[fknell]

You can also review it under System Definitions -> Tables & Columns. Once you select a CI class, you can open the Schema Editor from there. It’s even more dangerous than the CI class manager, but you can use a PDI (https://developer.servicenow.com/) to review it. 

[MEBoatman]

Thank you!!!!!