Knowledge Articles can be available offline in ServiceNow mobile
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06-15-2026 02:48 AM
Knowledge Articles can be available offline in ServiceNow NOW Mobile?
I want to make 20 articles available in offline.
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06-15-2026 02:51 AM
I doubt this is feasible
check this discussion when it was related to FSM mobile
How to enable offline access for attached Knowledge Articles in FSM Mobile App?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-15-2026 02:57 AM
Hi @Sathwik1
Explore this :
Working offline on ServiceNow Agent
How to enable offline access for attached Knowledge Articles in FSM Mobile App?
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti