How to enable offline access for attached Knowledge Articles in FSM Mobile App?

[Thao Nguyen1]

I’m currently configuring the Field Service Mobile (FSM) app using Mobile App Builder and I want to make attached Knowledge Articles available offline for technicians.

In the documentation said, i can do it, because if I set the app to offline an then click to article or attached article. It  doesn’t show the content. 

https://www.servicenow.com/docs/de-DE/bundle/yokohama-field-service-management/page/product/field-se...

[Joshua Chen MTL · Accepted solution]

@Thao Nguyen1  got a confirmation from salmat (fsm outbound product manager)

[Joshua Chen MTL]

i just tested it, and i get a "not available  offline" pop up when i click on a KB from the ''related'' tab in the WOT or when i click on the KB direct link in the WOT activity stream.

i found this  Knowledge articles on Mobile Agent
it says the opposite of the link you referred/or now learning. 
maybe we are missing a config?? Configure data items in offline mode

[Joshua Chen MTL · Accepted solution]

@Thao Nguyen1  got a confirmation from salmat (fsm outbound product manager)

[SalmatO]

@Thao Nguyen1 @Joshua Chen MTL I might have been incorrect, taking a second look. Thanks Joshua for that link you provided 

according to the Yokohama/Vancouver Field Service Management documentation, Knowledge Base (KB) articles that are attached to a Work Order Task (WOT) in the Now Mobile Agent are accessible in both online and offline modes servicenow.com+8servicenow.com+8servicenow.com+8.

Specifically:

• If a KB article has been attached to a WOT, it is downloaded and cached locally when the technician syncs or starts offline mode.

• The article can then be viewed even without network connection, which helps in field scenarios with no internet access.

Lets try this 

1. Make sure the KB article is attached to the Work Order Task record.

2. Enable and configure offline caching in the Field Service Mobile app (e.g., Request Offline, relevant plugins).

3. Have the technician sync or start the offline session before losing connectivity.

[Joshua Chen MTL · Accepted solution]

thanks @SalmatO , the attached article worked for me, 

i think the confusing part was the procedure (it's wrong)... and ''attached'' should probably mention attachment... to be more precise,

and also providing feedback to offline KB (which dont work?)