Life Cycle Stage & Status in Service Builder

[Chaitanya46]

Team,

We are Using Service Builder to update Business Services. Most of the Business services don't have offerings.

While updating it through service builder, when selecting Life Cycle stage / Status as operational & In Use it won't allow to publish service & gives alert ''a service cannot move to an operational life cycle stage without offering'

How to modify/ edit this so it can publish without offering.  

[mkeeney]

This is a little tricky... The workaround we have come to know in my company is that the parent /technical service record must first be set to Stage = Operational and Status = In Use by the Technical Service owner. However the Technical Service owner cannot update to that Stage and Status until a Service Offering exists that has selected that parent Technical Service. This is a one-time initialization task. 

[mkeeney]

Same is true for Business Services. The parent record depends on a Business Service Offering to exist that has selected that parent, and then the parent record Stage/Status can be updated.

[Chaitanya46]

@mkeeney 

Thanks.

I got one business rule (Service Offering catalog phase check) , which can be deactivated. But its applicable on form level. (cmdb_ci_service).