Hello All,I need to modify this scheduled script notification - according to best practice it should contain GlideAggregate instead of getRowCount (line 5). The script should send notification to Portfolio Manager for inactive project managers. The s...
Hello Community, I am looking for advice and perspective regarding APM/CSDM best practices when it comes to Business Applications from large organizations with inter-company complexity. I currently represent an Enterprise that is made up of several C...
Would like to chat with others using BCM out-of-the-box version. My company has been using BCM for a couple years, but find a some challenges - (1) reporting and (2) determining primary capability if an application is associated with multiple capabil...
Hello, Thank you for joining us on our APM Vision Series event this week on September 26, 2023. Here are a few post event resources: APM Vision Series Sep 2023 Customer DeckEvent Q&AAPM Evangelist FormAPM Design Partner Resources: APM +ITAM B...
Hi Now Family, I hope someone can guide me throught this. I am currently working on an APM implementation and arrived at the point where I need to schedule the Assessments. Our requirement is to generate the assessments on Business Value & Technical...
Looking for help here. Can someone share how the list of Application Indicator Scores is determined within the Application 360 dashboard. I have attempted to add/remove indicators from profiles, changing "Used in CI Score Calculation" or "Evaluate...
Hello All, I am looking to activate TPM Lifecycle dashboard. I have mapped the Application service to Service software models table [sn_apm_tpm_service_software_model]. Also, all the relevant data is available is software model table like EOL, phase ...
My organization is using an OOTB version of the Change Management module. A year ago, we moved to the OOTB APM module from a homegrown version. After verifying data content and introducing application services to our users, we would like them to bein...
Hi,We are currently making preparations for launching ITSM with ServiceNow and I was keen to know what should be the best practice for standardizing the KPI particularly for IT processes.What KPI's do most standard IT companies use that helps to keep...
On the Application Service Software Models table, there is a freeform string field called Lifecycle Full Version, which the docs define as "the granular licensable version of the software". Why does this field exist / what is it generally used for? ...
This is a thread to capture the best practices for managing your application portfolio. I fully expect this article to continue evolving as members ask questions, provide feedback and discuss additional topics. When you first inventory the Busine...
Is there a way to manage the business application lifecycle dates like General Avialablity in APM . Note This is different from Software Model Lifecycle and Hardware Lifecycle Model
Purpose: The purpose of this document is to answer most commonly asked questions when configuring APM application in ServiceNow. The questions and the answers are focused on the use case of setting up an application inventory, and do not address oth...
Hi fellow ServiceNow experts, 1. I've been asked by a client to define the roles and responsibilities of the following ownership fields Business Owner (Business Application): Person who owns the application from the business side. Every application ...
The OOB assessment metric/question for all of the indicators for APM is "How likely is it that you would recommend this application to others?". Are there other samples/starting points for business application business value, CSAT, functional fit, te...