Migrating ServiceNow Instance to Hyperscaler (Azure)

[Matt Kontowicz]

Hi ,

I am currently exploring the migration of our ServiceNow instances to a hyperscaler environment (specifically Microsoft Azure), and I’d appreciate any insights or lessons learned from those who’ve gone through a similar transition.

A few areas I’m particularly curious about:

• What has been your experience with performance, scalability, and reliability post-migration?
• Has the support from ServiceNow changed in any way with external infrastructure ? ( any change in incident handling, SLA's,  operations changes )

I’m especially interested in practical, real-world feedback—both technical and operational. If you’ve migrated or are considering it, I’d love to hear your perspective.

Thanks 

Mateusz

[Mark Manders]

Can you explain what it is you are looking for? Why would it matter how ServiceNow support changed if you are moving away from it and are going to use a different platform? As long as you own the instance, the support stays the same. It doesn't matter how much you use it.