I am the process lead for Application Portfolio Management in our organization. We use ServiceNow's EA module to track our inventory, certify the business application metadata, assess the health of the business applications, etc. Recently I was approached for input on where we might store Service Level Objective information about our business applications. Specifically, they want to gather and store the following information:
- Regular business hours
- Non-regular business hours
- Maintenance window
- Uptime / Availability percentage
I am looking for input / direction on where we should store this kind of information as it relates the business applications in EA.
