Need guidance on recovering Application scores/indicators.

David Schafer
Tera Expert

Apparently, the vast majority of our FY23 APM scoring metrics were deleted in production(not sure when/how). They do exist in a pre-production instance.

 

Would xml exports/imports of apm_app_score and apm_app_indicator_score suffice? If not, what else must be considered?

 

Thanks.

1 ACCEPTED SOLUTION

mcastoe
ServiceNow Employee
ServiceNow Employee

Hi David,

 

XML export then import is the method I use in setting up demo instances.   Export to XML, determine the sys_ids of the new fiscal periods (in your case the FY23s ), mass find and replace of the fiscal period references.  All else should match such as Business App sys_ids as well as the indicator profile records.

 

mark

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2 REPLIES 2

mcastoe
ServiceNow Employee
ServiceNow Employee

Hi David,

 

XML export then import is the method I use in setting up demo instances.   Export to XML, determine the sys_ids of the new fiscal periods (in your case the FY23s ), mass find and replace of the fiscal period references.  All else should match such as Business App sys_ids as well as the indicator profile records.

 

mark

David Schafer
Tera Expert

Thanks mcastoe.

I'll test it out.. but it sounds reasonable. 🙂