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Content Management / Document Management

We have not used the document management repository but we do use Knowledgebase's.  It seems like the document management repository would give us a more granular capability to control access than using KB provides.  However, most of our internal use...

Scott Howes by Tera Contributor
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  • 0 helpfuls

Resolved! TCO Score - where to generate?

Hello, I have the sn_apm_tco_list table filled with records, but in the Portofolio TCO dashboard there is still no TCO score shown. Do I have to run any schedule job or something similar in order to have a TCO score? I have multiple records per busin...

NicoletaC by Tera Contributor
  • 810 Views
  • 2 replies
  • 1 helpfuls

Resolved! Business Criticality

I would like to clarify some concepts regarding 'Business Criticality'. In one hand, there is a criticality defined for each Business Applications, and on the other hand a criticality that follows the path of Business Services, Application Services, ...

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Detailed features of APM and roadmap

I would like to know if APM module of ServiceNow can be used for Application Portfolio Rationalization (to find redundant/similar applications and for decommissioning?Pls send me the articles or links related to it. Thanks,kamal 

KamalV by Mega Contributor
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Application Category & Group Consolidation

Hey all, We are in the process of enriching our APM data to make the module more robust. I understand the importance of the Application Category and the associated Category Group in terms of rationalization opportunities. Has anyone found a standard ...

Zach Allen1 by Tera Contributor
  • 435 Views
  • 1 replies
  • 0 helpfuls