"Publish to Case & Notify" UI action is not showing after the upgrade

[Sathwik1]

After the upgrade the "Publish to Case & Notify" UI action is not showing.

Is this a known issue? If so, is there an open case tracking for it?

@Tanushree Maiti @Ankur Bawiskar 

[Tanushree Maiti]

Hi @Sathwik1 

The Publish to Case & Notify UI action is a conditional button. It is only visible on the Case Action Summary form when a valid recipient list has been selected.

Refer: Activate Case Digests 

Create a case action summary 

"When creating a case action summary record, users with the sn_esm_agent role can select a recipient list of the type Internal Users. Selecting the Publish to Case & Notify UI action on the Case Action Summary form sends an email notification to the users included in the selected recipient list.

Note:

The Publish to Case & Notify UI action is available when a list has been selected in the Additional internal recipients field. "

[Sathwik1]

@Tanushree Maiti 

Condition satisified.

sn_esm_agent role is present

Receipenet list exist.

but sill it's not visible.

[Tanushree Maiti · Accepted solution]

Then TRY with Plugin Repair once.

If still issue exist, Raise a case with Servicenow Vendor  incase of client instance.