Reattempt exam

mmounika1
Kilo Explorer

3 hours ago

I have registered for exam but unable to open the exam on the schedule time becase the system run what to do next

How can i reattempt the exam

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3 REPLIES 3

Tanushree Maiti
Tera Patron

2 hours ago - last edited 2 hours ago

Hi @mmounika1 

 

Immediately raise a case with Now learning support in Servicenow University.

In details, convey the reason properly why you were unable to take the exam. If you have any evidence ,attach it.

 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

 

Request them if the exam can be reattempted/rescheduled without any other payment.  

 

Note: I have seen , support generally not available in weekend. You will get answer on tomorrow.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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abirakundu23
Giga Sage

2 hours ago

Hi @mmounika1 ,
- Raise a support ticket through help center from ServiceNow University and provide the screenshot details.
- Explain the registration details, rescheduled exam date.

Please mark helpful & correct answer if it's worthy for you.

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Tejas Adhalrao
Kilo Sage

25m ago

If you were unable to start your exam at the scheduled time due to a system issue, you should contact the exam provider's support team as soon as possible. Explain what happened and include your exam registration details, the scheduled exam time, and, if possible, screenshots or error messages you encountered.

If your exam was scheduled through Webassessor, you can open a support ticket with Webassessor. If it was scheduled through another provider (such as Pearson VUE), contact their support team directly.

Whether you can reattempt the exam depends on the reason the exam was missed. If the issue was caused by a technical problem on the exam platform, the provider may allow you to reschedule or restore your exam attempt. If the attempt was marked as a no-show, you will need to discuss the available options with the exam provider.

If you can let us know:

  • Which ServiceNow certification exam was it?

  • Which exam provider did you use (Webassessor or Pearson VUE)?

  • What exact error or system issue did you encounter?

We can provide more specific guidance.

If you found my solution helpful, please mark it as Helpful and Accept Solution. This helps others in the community find the answer more easily.

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