What is the value of the Business Processes in ServiceNow?

[markterringon]

Hello,

I wanted to ask your view on the value of adding "Business Processes" to ServiceNow?  Or what these are used for?

My initial thought were they could be akin to Value Streams, and that you could assign Business Capabilities to each stage of the Value Stream that are the primary, supporting, and enabling capabilities.   But the field set suggests this is not the case.

All the form has are data groups for name, lifecycle stage, ownership, and business impact.   It seems very much as if this is standalone.  You cannot assign business capabilities, nor reference stages within the "business process".

: Manage business processes

The documentation states the business processes are a sequence of tasks, but you are not adding the tasks in the sequence. 

You also cannot assign business capabilities to a business process (that I can see), so again I do not see the value or use of.

Basically we would like to show what business capabilities support specific areas of the business.  If a business capability map (or list) defines the business in a static snapshot, value streams describe the business in motion. 

So, understanding how "Procure-to-Pay", or "Source-to-Contract" is underpinned by services with the business capabilities would be really helpful.  We could show the primary, supporting, and enabling business capabilities for each stage of the value stream.  That was my expectation of what you might be able to do with adding business processes into ServiceNow.  But it very much seems a standalone area for data entry that you cannot link to.

I hope I am wrong and I haven't found the right documentation, but the lack of fields on the "Business Process" form suggest otherwise.

Could anyone help confirm my view or help me understand the value you gain from this?

Thanks for your help in advance.

Kind regards,

Mark

[mkeeney]

for example, if you search "Create a Lucid diagram for a business capability", you'll see Xanadu enables Lucid.

[Doron Orbach]

Hi Mark,

Thank you, I really appreciate your feedback on Enterprise Modeling. We are actively investing in improving the overall user experience. You can expect to see significant enhancements in this area with upcoming versions.

We are also planning to deliver a specific experience for value stream modeling. This will provide a standardized way to connect your value streams to stages and then to your business processes and capabilities.

Thanks,

Doron

[markterringon]

Hi Doron,

Thanks again for your reply.   We're using Yokohama so it's pretty up to date.

I think value stream modelling for EA would be very useful so look forward when that is available.

If you need a tester let me know 😉

Thanks again and have a great weekend ahead.

Kind regards,

Mark