Dear Team,I would like to request an explanation of where the enterprise architecture module can be implemented within the organization. Specifically, it would be helpful to understand the business areas, systems, or processes where this module adds ...
Hello community! Just wanted to post a question to hear your thoughts on something where I think I know the answer, but the outcome is still bugging me. How exactly are information objects supposed to be related to Business Applications? Yes, I've re...
We are using the OOB Register and Retire requests. For us, Retire requests take some time. We have a whole list of tasks that must be completed and invariably our "undertaker" process gets prioritized low...leading to some retire requests taking a LO...
There are 4 OOB fields on Business Application (cmdb_ci_business_app) that reference the Company table (cmdb_ci_business_app):Company [company]Manufacturer [manufacturer]Support vendor [support_vendor]Vendor [vendor]We worked with a vendor to impleme...
Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...
Hello, Need help to implement below Custom escalation matrixAn app that automatically escalate issues based on Time threshold,Severity, Assignment group hierarchy, Calendar/holidays
Hi everyone — we’re looking for some guidance on how best to model a growing set of data‑sensitivity classifications within the Enterprise Architecture (EA) application.Our risk partners require application owners to certify whether their application...
We are interested in maturing our application dependency mapping, and we notice the documentation in Zurich release to relate a business application to another business application using the CI relationship [cmdb_rel_ci] table of type Interfaced by::...
Hello Team, I have a requirement from the clients that they need to use Few languages in servicenow , such as french , chinese and hindi.The problem is 2 of them are present ootb.but Hindi is not available.I created a choice in sys_language list and ...
Hello, Need help to implement below Design a configuration-driven framework that allows business units tocontrol priority, assignment, and SLA behavior without code changes.Ensure scalability, rule precedence, and centralized logic for easymaintenanc...
I have a customer who wants to understand how Enterprise Architecture (EA) can be used to identify redundant business applications and demonstrate cost optimization opportunities.For example, both Jira and ServiceNow are being used for project manage...
I had a request to capture all the URL's that my organisation manages into service now, Since I mostly focus on APM I considered putting them in APM but I could not make sense of where they would fit. I asked my teams locally and they said they coul...
Hi, We are trying to build an architecture solution on how to plan for integration with ServiceNow to an external data lake system. Its a unidirectional method(SNOW> External System) and they need data in any form on daily basis. Can anyone suggest ...
We are looking at different products to help us plan, document, execute and track our Disaster Recovery testing. Anyone here using BCM within ServiceNow for this? Interested in your feedback. Thank you.
I am wondering if anyone has come across any way to suppress SMS messages in sub-prod environments.