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First time Fix/First Call Resolution report

Chinedu
Mega Contributor

‎02-12-2024 03:02 AM - edited ‎02-12-2024 03:19 AM

Hi all, 

 

I am trying to create a report for first time fix/First call resolution within incident and request in January 2024.  Any idea what the conditions should be? Also I would like set the dataset for both request and incident (side by side graph).  Finally, is it possible to add a report when the user responded after FTF/FCR? Thanks

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