Always keep PDI Active

[Krishnakant Arv]

Hello,

Is there any possible way to keep always our PDI Active? Most of the time if we are trying to login in PDI, it takes some time to wake up instance so not to wait for that time I wanted to set my PDI always active. So please suggest any possible way to do that.

Also if we are not opening our PDI in between 10 days it got deleted and we need to request new instance so all our work is gone. This is major issue happened lot more time. If this issue can be resolved this will be great help. Any how can we overcome from this two issues?

[Community Alums · Accepted solution]

Hi @Krishnakant Arv ,

 That's the expected Behaviour!!

 If you do not login to the PDI for 10 days consecutively, it would get reclaimed by ServiceNow as other experts who needs a PDI would be allocated to them.

When you don't use it for long time, the PDI goes for hibernation and you will have to wake it up.

To me, personally, the hibernation is not an issue. It is a fair price which I am willing to accept while I am using a DEV ServiceNow Platform, for free.

Also, 

1. Hibernation is controlled from ServiceNow end only and you don't have control on changing number of hours.

2. If you are continuing to use it actively through the day, you should have around 6 hours of inactivity before hibernation begins. That should be more than enough for anyone using it on a normal workday. If you come back to it in your evening, it might require waking up again but in most cases a single waking should last through the entire day unless you do it early and then don't touch it all day.

[Shrinivas Koppa]

If you have work that you'd like to preserve and it's part of a scoped application, you could try setting it up with a git repository, so that you will be able to pull down your work to any future PDI that you set up.