Best practice for site-level issues on Locations (OOB?)

Chaz_
Tera Guru

2 hours ago

Hi all,

 

I’m trying to understand the best way (ideally OOB) to manage site-level issues/notifications in FSM.

 

Use case:
Field engineers need to see important site conditions (e.g. H&S risks, asbestos, barriers) whenever they attend a location, on both desktop and mobile.

Requirements:

  • Notifications tied to the Location (not individual tasks)

  • Visible whenever a Work Order/WOT is created for that site (e.g. banner or related list)

  • Ability to mark conditions as resolved

  • Maintain a history/audit of all conditions

Questions:

  • Is there anything OOB that supports this?

  • If not, what’s the lowest tech-debt approach — add a related table to Location? Or use/add fields on location?

  • Any considerations for Mobile?

From what I can see, Location doesn’t natively support this, but keen to hear if others have come across this or the best way to implement.

 

Thanks!

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Skylar_Barth
ServiceNow Employee

an hour ago

I think possibly looking at how special handling notes function.

Or a business rule that displays an info message.

 

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