Best practice for site-level issues on Locations (OOB?)

Chaz_
Tera Guru

Hi all,

 

I’m trying to understand the best way (ideally OOB) to manage site-level issues/notifications in FSM.

 

Use case:
Field engineers need to see important site conditions (e.g. H&S risks, asbestos, barriers) whenever they attend a location, on both desktop and mobile.

Requirements:

  • Notifications tied to the Location (not individual tasks)

  • Visible whenever a Work Order/WOT is created for that site (e.g. banner or related list)

  • Ability to mark conditions as resolved

  • Maintain a history/audit of all conditions

Questions:

  • Is there anything OOB that supports this?

  • If not, what’s the lowest tech-debt approach — add a related table to Location? Or use/add fields on location?

  • Any considerations for Mobile?

From what I can see, Location doesn’t natively support this, but keen to hear if others have come across this or the best way to implement.

 

Thanks!

4 REPLIES 4

Skylar_Barth
ServiceNow Employee

I think possibly looking at how special handling notes function.

Or a business rule that displays an info message.

 

Tanushree Maiti
Tera Sage

Hi @Chaz_ 

 

You Can check the store app : Health and Safety Risk Management 

 

Key features
  • Safety Risk Assessment:
    • Import hazards and controls from predefined jobs
    • Risk Matrixes

  • Job Safety Analysis (JSA):
    • Job Safety Analysis steps
    • Import JSA job steps from the job register  
     
  • Inspections and Audits:
    • Inspections and Audits using Surveys and Assessments
    • Inspection and Audit scheduling
    • Offline Inspections and Audit on the Mobile Agent app
    • Standards and documents list enabling standards or regulatory documents to be used as a reference for audit findings
    • Audit objectives workbench allowing audit planners to build the audit scope in one place including
      • Primary objectives
      • Citable audit criteria (regulations, standards or internal documents, IRM authority documents)
      • Items for review (documents, audit questionnaires, H&S records)
    • Audit results workbench gives you one place to review the actions, findings and observations from your audit, and compare them against previous audits
     
  • Safety registers:
    • Log of hazardous materials used along with Safety Data Sheets (SDSs)
     
  • Exposure Management:
    • Track and manage workers' exposure to workplace hazards
    • Bulk schedule actions to manage the exposures
  • Permits to Work:
    • Enable workers to request permits from the Employee Center
    • Merge multiple work types into one permit
    • Assign pre-work and closure checklists to permitted workers
Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Chaz_
Tera Guru

Thanks. Can this be used on the locaton table? We need the issue to be recorded against the location rather than the work order task.

 

Skylar_Barth
ServiceNow Employee

can you provide more details on your use case?