Can we do auto-assignment based on clusters in field service management?

ankitkathuria
Tera Contributor

Can we do auto-assignment based on clusters in field service management?

 

Requirement: During shift upload, agents/technicians should be assigned clusters they will be handling, then when dispatcher clicks autoassign, WO should be given in round robin according to the agents serving that cluster for that assignment group.

1 REPLY 1

SalmatO
ServiceNow Employee
ServiceNow Employee

Yesm we can support auto-assignment based on clusters with custom configurations.