Conditional Work Order Tasks from Work Order Template FSM

[powerspike]

Hello,

I have a Work Order template through which i want to create work order tasks. However these tasks are not static and maybe dictated at runtime based on codes received from another system. 

Is it possible to do this using decision builder  or without much customization?

[Maik Skoddow]

Hi @powerspike 

I have extensive insights into the FSM implementation and how everything works behind the scenes. And I can assure you that there is no way to change anything with the existing Work Order template concept. Everything there is defined static and no chance to switch to a more dynamic behavior.

But of course I also understand your requirement and with the help of all the great capabilities of the Now platform you can change the behavior in many different way. For example you could implement a Flow for created Work Order tasks which is applies some changes based on defined criteria. The already mentioned Decision Builder could support but is not mandatory.

Maik

[powerspike]

Trying to emulate FSM to as OOB and scalable as possible, I am now implementing the solution to include an extra layer of workorder called parent workorders. The order task triggers a parent workorder and through a decision table the child workorders and eventually tasks of those child workorders will get triggered to manage the dynamic nature. This works good enough however the next part is monitoring the closure of those multiple child workorders from one order task. I was expecting the completion of WOTasks to be indicated through percentages in the WO, but now with this extra layer, I want the parent WO to also indicate the percentage completion of child workorders. And eventually the order task must track the closure of the child workorders. Is this possible?