Customize popup hover info in workforce team calender in csm/fsm configurable workspace
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03-02-2025 11:06 AM
Hi All
I have a requirement to Customize popup hover info in workforce team calender in csm/fsm configurable
Workspace. Please see the attached screenshot
The popup should show information about the Work order task
Location
Short description
WOT number
Kindly let me know how to proceed with this
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03-03-2025 01:14 AM
First try the same in PDI .
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-03-2025 01:25 AM
I cannot install workforce optimization plugin in my PDI as it is a Paid one. Hence I couldn't replicate the same in PDI .
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03-03-2025 01:47 AM
You can try in Dev instance and after changes please perform cache.do
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-12-2025 02:55 PM - edited 03-12-2025 03:25 PM
@Muthu Lakshmi S you can get WFO in your PDI, go to plugins, click on ''switch to classic app manager'' (top righto nf your screen)
also why do you want to customize the team calendar to see WOT details, and not just go to dispatcher workspace? is this an ACL/persona thing? I'd challenge this requirement, customizing UI Builder is pro code and could create tech debt.
events on the team calendar are reflected back to the dispatcher workspace.
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03-02-2025 11:44 AM
Did you check under sys_ui_message table.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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