Customize popup hover info in workforce team calender in csm/fsm configurable workspace

Muthu Lakshmi S
Tera Contributor

Hi All

I have a requirement to Customize popup hover info in workforce team calender in csm/fsm configurable

Workspace. Please see the attached screenshot 

The popup should show  information about the Work order task

Location 

Short description 

WOT number

 

Kindly let me know how to proceed with this

@Ankur Bawiskar 

10 REPLIES 10

hi @Muthu Lakshmi S 

 

First try the same in PDI .

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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I cannot install workforce optimization plugin in my PDI as it is a Paid one. Hence I couldn't replicate the same in PDI . 

Hi @Muthu Lakshmi S 

 

You can try in Dev instance  and after changes please perform cache.do

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Muthu Lakshmi S  you can get WFO in your PDI, go to plugins, click on ''switch to classic app manager'' (top righto nf your screen)

JoshuaChenFX_0-1741816336387.png

also why do you want to customize the team calendar to see WOT details, and not just go to dispatcher workspace? is this an ACL/persona thing? I'd challenge this requirement, customizing UI Builder is pro code and could create tech debt.

events on the team calendar are reflected back to the dispatcher workspace.

JoshuaChenFX_0-1741818223441.png

 

JoshuaChenFX_1-1741818236640.png

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Did you check under sys_ui_message table. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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