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Issue with 'Start Trip' in the Now Mobile app after the upgrade

Vanessa2
Tera Contributor

‎04-08-2025 08:46 AM

After the version upgrade, when an FSM agent is assigned a WOT and selects 'start trip,' an error message appears stating 'Trip initiation error. Check the online task status.'Have you experienced this error? Support hasn't answer my case yet.

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Dr Atul G- LNG
Tera Patron

‎04-08-2025 09:52 AM

Hi @Vanessa2 

I'm not sure if there's a way to refresh the mobile app, but if not, please log a new support case. Also, try repairing the FSM plugin.

 

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Vanessa2
Tera Contributor
In response to Dr Atul G- LNG

‎04-08-2025 01:59 PM

We reviewed the system logs and see the following error: 'Geolocation (REQUEST_DENIED): Travel time cannot be retrieved using geolocation. This request requires a business account for the Google Maps API: no thrown error.'

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