Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Issue with 'Start Trip' in the Now Mobile app after the upgrade

Vanessa2
Tera Contributor

‎04-08-2025 08:46 AM

After the version upgrade, when an FSM agent is assigned a WOT and selects 'start trip,' an error message appears stating 'Trip initiation error. Check the online task status.'Have you experienced this error? Support hasn't answer my case yet.

Preview file
79 KB
0 Helpfuls
  • 552 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-08-2025 09:52 AM

Hi @Vanessa2 

I'm not sure if there's a way to refresh the mobile app, but if not, please log a new support case. Also, try repairing the FSM plugin.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Vanessa2
Tera Contributor
In response to Dr Atul G- LNG

‎04-08-2025 01:59 PM

We reviewed the system logs and see the following error: 'Geolocation (REQUEST_DENIED): Travel time cannot be retrieved using geolocation. This request requires a business account for the Google Maps API: no thrown error.'

0 Helpfuls