Issue with 'Start Trip' in the Now Mobile app after the upgrade

Vanessa2
Tera Contributor

After the version upgrade, when an FSM agent is assigned a WOT and selects 'start trip,' an error message appears stating 'Trip initiation error. Check the online task status.'Have you experienced this error? Support hasn't answer my case yet.

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Vanessa2 

I'm not sure if there's a way to refresh the mobile app, but if not, please log a new support case. Also, try repairing the FSM plugin.

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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We reviewed the system logs and see the following error: 'Geolocation (REQUEST_DENIED): Travel time cannot be retrieved using geolocation. This request requires a business account for the Google Maps API: no thrown error.'