What is the best way to create a REQ from a Work order/Work order task? I was able to create a UI Action that I can create a REQ form but I'm having issues associating the records. The UI action to create a REQ from an INC makes the incident the Pa...
Hi everyone,My requirement is to create a push notification and send it to the assignee when a Work Order task (wm_task) has passed its due date. I have successfully created the notification, push notification message, and push notification message c...
Hi everyone,I am attempting to export the list view of work order tasks (wm_task) to Excel. This feature functions correctly when no impersonation is involved. However, when I impersonate a user, an error appears stating that the requested attachment...
Hi My customer is asking about the possibilities of vizualising the various durations of a task in the dispatcher workspace calender view. Right now, a task that have been worked on and paused on day 1, and then resumed on day 2, is not being vizuali...
I referred the below servicenow docs.https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-management/task/migrate-skills-m2m-table.html I want to migrate the skills that are entered in the work order tas...
We would like to utilise the ability to track a field service agent to improve overall customer experience. However, we need to be able to hide the exact home location of our agents as this is data not important or appropriate for our customers to ha...
I referred the below servicenow docs.https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-management/task/migrate-skills-m2m-table.htmlI want to move the skills that are entered in the work order task ta...
Hi Servicenow Community,Can someone help me on this one since im kind of not yet familiar with the work around of Field Service Management (FSM) in other application and modules such like problem and change on when to use or how should i use the Work...
when checking the time stamp of fields from system and mobile agent both are different, mobile agent app shows 1 hour difference need help to resolve this issue
Implementing FSM for a client that already has schedules set up for its desktop support group, using the On-Call application. Where can I set the work order task auto-assign properties to utilize the existing on-call schedules instead of having to cr...
Hi Community, I am observing a situation with Field Service Management module. My scenario is pretty simpleCreating a work order without any template.Changing state to Ready for Dispatch. (Note: I am not using Qualification)WO state changes to Ready ...
Hi everyone,I'm trying to set up dynamic scheduling for work order tasks to assign to agents based on proximity using Google Maps directions. I have configured the properties as shown in the attached image, but the estimated travel duration are still...
What is the best way to handle tracking the location of FSM techs? We have Field techs all across the US and they are responsible for different states, On their User Record we track the location field just as one of the 6 company brands we have but o...
Hi Team, In Work order Task there is a field called "Actual work start" which is made readonly during assigned, accepted,work in progress, completed states even for admins. I want this to be editable and how can i make it editable. I checked ui polic...
How to add newly configured work order tabs in work order details page of FSM Dispatcher workspace
