Unable to view the Accepted Work Order Task on the Agent's Calender view.Although the task are visible on the Dispatcher Calender. This is not working both for Workspace View and Mobile view. Any suggestion to fix this issue.
Hi all, I am trying to configure and use the appointment booking that comes with the Field Service Management process (https://docs.servicenow.com/bundle/sandiego-field-service-management/page/product/field-service-management/concept/appointment-book...
Question:Is there a configuration to make an agent available once they've marked a WOT as Closed-complete, even if it's before the expected end time? Reason/Scenario:Our dispatchers have identified that if say an agent is assigned a WOT from 2-4pm as...
Hi, when opening the Map in dispatcher workspace in Field service management, even though map cluster pin is nearby it is showing completely deferent location. I want it to be centre to nearby pin location how this will be done please share your inp...
I having a difficult time using the work order template checklist. I have setup a checklist template but I'm not sure if the JSON formatting is correct becasue the checklist is not being added to work orders when created with the related template. ...
Hi Team,I am unable to find the "Work Order Policy for Order Task" in Decision Builder.I have installed everything related to Field Service Management and Order Management with option load demo data checked.Where can i find this demo data? I am on Ut...
Dear developers and consultants, I have the following use case, for which I am currently looking for a solution: - I have work orders in the pipeline that have come over the integration.- For some work orders, I should be able to implement appointmen...
Hello, How do I resolve the spinner on my dispatcher workspace that always results in a http 500 error? I do not have admin rights, but maybe you can give me some things to have my admins try.
Hello Folks,I was going through the Booking/Appointment API topic and was curious to know if can we configure it in our PDI?
While activating the ServiceNow mobile agent application for one of our client instance we found below error:“ ServiceNow mobile agent server with specified host name could not be found”. What can be the possible reason. Is there any specific pluging...
Hi All,I am searching for a way that when I convert a Work Order to an Incident, the Work Order is set to Closed Incomplete/Cancelled. As of right now I have the issue that when clicking the UI action "Create Incident" the Incident is created but the...
Hello everyone, I have created an ATF and got the error on Set Field Values step that a field is not visible. While I Run a Test the UI Policy is not applied to the Form. I checked the form and it is working fine. Are UI Policies in general not runni...
Hi everyone, iam pretty new to fsm. I have been created a record producer with apointment schedule for a consumer in the portal. The record producer created a work order and the appointment creates automatically a work order task. I want to achieve t...
Hi in the Change Requests I have a button Copy Changewhich works well in the back but in Operations Workspace It doesn't work, what can I do?
Hello, I am looking for some insight on how to add dashboards or reporting to the Contractor Portal we use for our 3rd party tech network.
