Field Service Management pricing
Hello is FSM module included with service now or we have to purchase it as a separate module? thank you in advance
Forum Posts
Maintenance plan/Maintenance schedule not creating new records
Hi All, We have a business requirement to generate work orders for each accounts by monthly and quarterly. I have succeeded on doing this by creating WO template, maintenance plan, and maintenance schedule. But we are encountering a problem wherein w...
Resolved! Error occured while inserting record: Operation against file 'sn_install_base_m2m_contract_sold_prod
Hi,I'm trying to insert a record via subflow, but getting error as "Error occured while inserting record: Operation against file 'sn_install_base_m2m_contract_sold_product' was aborted by Business Rule 'Account Check^b8d424091bf0de10368e848cd34bcb5e'...
Resolved! How to restrict past and future Date using Business rules
Hi All, I am trying to restrict the past Date using the BR but i am not able to do it and getting the error .Can any one help me on this . Let me know if any modifications has to be done in the Code Script : var arrival = new GlideDate((current.u_ar...
Configuring Dynamic Scheduling
Hello I have a requirement to configure the dynamic scheduling/auto assign feature where I need to control which workblocks is found for qualified agents. Specifically I need to make it so that qualified agents are not assigned any tasks on the curre...
Issue with Attachment Question type inside Questionnaires on Mobile App
Hello, We built some questionnaires with Attachment Question Types, and most of the time, this type of questions are not available for completion using the Mobile Application (Now Agent). It works if I insert them into a brand new questionnaire, but ...
Resolved! Appointment booking: make dependent on location chosen in Service Portal form
Hi there,I have an Appointment Booking Service Configuration with two "Advanced Configurations".We have two locations ("A" and "B") and this are our "Advanced Configurations". It works very well; the system looks to the location the requester and put...
Development Best Practices for Field Service Management (Application)
Hello,I'd like to know in which Application I should create the Update Sets that are going to store WO workflow customizations and templates. As of now we are creating over the Global one (because there isn't any FSM default besides the workspaces/mo...
How to check agent is available or not (on leave or not) before assigning work order tasks ?
Hi Team, I want to check agent is available or not while assigning work order task to assigned to user from Dispatcher workspace and from platform view as well. Please let me know how can we achieve this? We need to verify whether user is on leave or...
Create REQ from a Work Order Task and Relate Records
What is the best way to create a REQ from a Work order/Work order task? I was able to create a UI Action that I can create a REQ form but I'm having issues associating the records. The UI action to create a REQ from an INC makes the incident the Pa...
Push notification for Now agents application during impersonation
Hi everyone,My requirement is to create a push notification and send it to the assignee when a Work Order task (wm_task) has passed its due date. I have successfully created the notification, push notification message, and push notification message c...
Export to excel - Not working while impersonating
Hi everyone,I am attempting to export the list view of work order tasks (wm_task) to Excel. This feature functions correctly when no impersonation is involved. However, when I impersonate a user, an error appears stating that the requested attachment...
Dispatcher Workspace task duration vizualisation
Hi My customer is asking about the possibilities of vizualising the various durations of a task in the dispatcher workspace calender view. Right now, a task that have been worked on and paused on day 1, and then resumed on day 2, is not being vizuali...
Migrate skills to the Task Skill table
I referred the below servicenow docs.https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-management/task/migrate-skills-m2m-table.html I want to migrate the skills that are entered in the work order tas...
Track the current location of field service agents - hide home location
We would like to utilise the ability to track a field service agent to improve overall customer experience. However, we need to be able to hide the exact home location of our agents as this is data not important or appropriate for our customers to ha...
