How to trigger approvals in custom calendar applet in agent appI have created an applet called "MY SHIFT CALENDER" which shows (wm_agent_shift_history )table's data in it. PURPOSE : 1) If agent forgets to record shift timings, He should be able to wr...
Hello Community, I have a requirement where I want to write script to check if two fields on the catalog form have same value.For ex: I need to validate that if field Business System Owner is equal to Service Manager and vice versa and trigger an ale...
From change_request record there is a related list to add request items when clicked on edit button getting this error. which table acls i need to check in order to get this? sc_req_item or change_request table acls? Regards,Debasis
Utah Release: Per the KB Create a work order task bundle (servicenow.com), you should be able to see the UI Action "Create Bundle" from the Dispatcher workspace / My Dispatch Queue after selecting your task that are in a pending dispatch state BUT ...
Hi colleagues, Can you tell me if the user_admin role consumes some kind of fsm license in Servicenow? From what I see, when assigning the user_admin role to a group, it inherits by default the fsm_skill_admin role which I think is considered as a fu...
We implemented a solution for a customer based on FSM and Contractor Portal Plugin. Currently the contractor (external agents) work their task by accessing Contractor portal ../fsmcp I know there is the FSM agent mobile application used by users wi...
Hello Team, I have came across that one of the filed in change is accepting the characters more than the defined maximum length in dictionary entry. so how it is even possible ? Why it is not showing any error ? why it is not truncating ?Please let m...
Can we submit questionnaires in the Agent Mobile app for Field Service Management for vendors ?I mean if the agent has the wm_agent role, can they answer questionnaires in the Agent mobile app ?I dont see the questionnaire option in the mobile app
I want to ask about red and black star while making field as a mandatory. What is the main difference between them?
Hello, I have a requirement to change the display view of the assets collection. Currently the 'Display Name' field view shows in the collection list. (CL01) Is there any why to change or add another field to this view?
Hi Can anyone direct me to the place in the platform where a work order task is being created from a work order? I could not find the business rule or flow/workflow that creates the work order task from a work order automatically. Thanks.
HiI create the client script onchange in A variable set.Judgment of the variable field of B variable set in the scriptMy question is how to obtain the variable field of B variable set in onchange client script.
Hello,We have created one new reference field called 'Protocol' referring to the 'Study' table (extended from cmdb_ci). We have changed the list layout of the lookup table which shows only correlation_id (one of a column on the Study table) and one m...
Hi All, I have an issue with field ,,Inherit from risk statement" from sn_risk_risk. This field is read only and always set to true. I need to change to false but I am not able to find what is automatically setting this field to true.. I cannot see a...
Hi Servicenow Community,Can anyone help me with resources for the the Servicenow Connected Operations module? Do Servicenow have created any document or any now learning Courses for Connected Operations?
