I referred the below servicenow docs.https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-management/task/migrate-skills-m2m-table.htmlI want to move the skills that are entered in the work order task ta...
Hi Servicenow Community,Can someone help me on this one since im kind of not yet familiar with the work around of Field Service Management (FSM) in other application and modules such like problem and change on when to use or how should i use the Work...
when checking the time stamp of fields from system and mobile agent both are different, mobile agent app shows 1 hour difference need help to resolve this issue
Implementing FSM for a client that already has schedules set up for its desktop support group, using the On-Call application. Where can I set the work order task auto-assign properties to utilize the existing on-call schedules instead of having to cr...
Hi Community, I am observing a situation with Field Service Management module. My scenario is pretty simpleCreating a work order without any template.Changing state to Ready for Dispatch. (Note: I am not using Qualification)WO state changes to Ready ...
Hi everyone,I'm trying to set up dynamic scheduling for work order tasks to assign to agents based on proximity using Google Maps directions. I have configured the properties as shown in the attached image, but the estimated travel duration are still...
What is the best way to handle tracking the location of FSM techs? We have Field techs all across the US and they are responsible for different states, On their User Record we track the location field just as one of the 6 company brands we have but o...
Hi Team, In Work order Task there is a field called "Actual work start" which is made readonly during assigned, accepted,work in progress, completed states even for admins. I want this to be editable and how can i make it editable. I checked ui polic...
How to add newly configured work order tabs in work order details page of FSM Dispatcher workspace
How to link skill with work type of a work order task in Field service management service now
NowMobile fulfillment view, for incidents. Outside of the user having to open up activity stream for each one, does anyone know how to configure so the entire short description shows and the long description is viewable? Or how to set up an easier wa...
Good day and night, folks, We recently added a new state to our choice list in [wm_task], configured state flows, the whole works for a "Resolved" state that is directly prior in sequence to Closed Complete/Closed Incomplete. For some reason, the tas...
Hi, I have a user group that contains wm_read role to see NOT modify workorders. The thing is that they can modify them. I should mention the instance is heavily customized. The group itself has 114 roles in total so it would be time consuming to ch...
Hi, I have a user group that contains wm_read role to see NOT modify workorders. The thing is that they can modify them. That group has a bunch of additional roles added. Would anyone be able to help me point of if one of the roles is causing this?
Hi Agent/resource cards in dispatcher workspace are showing matched skills even though their matched skill is inactive. How can this be fixed?
