Hi everyone,I'm trying to set up dynamic scheduling for work order tasks to assign to agents based on proximity using Google Maps directions. I have configured the properties as shown in the attached image, but the estimated travel duration are still...
What is the best way to handle tracking the location of FSM techs? We have Field techs all across the US and they are responsible for different states, On their User Record we track the location field just as one of the 6 company brands we have but o...
Hi Team, In Work order Task there is a field called "Actual work start" which is made readonly during assigned, accepted,work in progress, completed states even for admins. I want this to be editable and how can i make it editable. I checked ui polic...
How to add newly configured work order tabs in work order details page of FSM Dispatcher workspace
How to link skill with work type of a work order task in Field service management service now
NowMobile fulfillment view, for incidents. Outside of the user having to open up activity stream for each one, does anyone know how to configure so the entire short description shows and the long description is viewable? Or how to set up an easier wa...
Good day and night, folks, We recently added a new state to our choice list in [wm_task], configured state flows, the whole works for a "Resolved" state that is directly prior in sequence to Closed Complete/Closed Incomplete. For some reason, the tas...
Hi, I have a user group that contains wm_read role to see NOT modify workorders. The thing is that they can modify them. I should mention the instance is heavily customized. The group itself has 114 roles in total so it would be time consuming to ch...
Hi, I have a user group that contains wm_read role to see NOT modify workorders. The thing is that they can modify them. That group has a bunch of additional roles added. Would anyone be able to help me point of if one of the roles is causing this?
Hi Agent/resource cards in dispatcher workspace are showing matched skills even though their matched skill is inactive. How can this be fixed?
Hi Is it possible to increase the limit of displayable columns on a list in CSM/FSM Configurable Workspace?I want to go above 50 but any new column that I add does not display.
I have created a custom true/false button named 'box' in customer projects. The 'box' should only be visible to the manager. When the 'box' changes to true, a work order should be generated automatically in the customer projects. Thank you in advance...
Hi, I want to add more data to agent cards visible in the FSM workspace in my PDI (for example, total number of assigned WOTs). Any ideas on how exactly I could do that?
Is there any way to edit these options when you click the three dots at the top right. I cannot find where to edit/remove these options from. I have tried looking into the mobile app builder and the studio as well. Any guidance appreciated.Thank you
Hi all, is there any methods to have overlays pre-selected upon loading of FSM territory planning console? Currently, agents have to manually select the overlays upon loading of map.Any help is appreciated! Thank you!
