Hi all, I have a question regarding customization for default map in FSM planning console.Currently, upon loading, the default map shown is the global map.Is there any way i could make the default map to be of a specified location? Else if it is poss...
Hello,I would need to remove Route and Skills part from the Assignment confirmation pop-up window in the Dispatcher Workspace which is open up when selecting "Assign" from Task Panel Card. Could someone advise me, how to configure the associated "Ass...
Can anyone provide examples of how to successfully use the (Add Attachments to Form (SP)) test step? I would like to open a catalog item via the Service Portal, complete the required variables then use the paperclip (Add Attachments) icon to upload ...
Hi All,I am looking to suppress one of work order tasks configured in our template. Below is scenario,Work order template consists of 5 tasks.usually these 5 tasks should created and assigned to respective agents.in few scenarios, 1-2 tasks doesn't r...
Hi,I attempted to breach an Incident record and a Work Order task. Since the "SLA Breached Parm Notification" is an out-of-the-box notification, shouldn't the email generate automatically? However, the email is not being generated. I have also enable...
Hi all.As part of a FSM implementation, we have a requirement to manage action performed by dispatcher workspace when a user clicks a card in panel task card. Basically, we need to replicate "Go to assignment window" functionality, but instead of do ...
Hello In a scenario where an internal field technician, who is an employee of the company and only has access to the work order, requires assistance from another employee who has access to the associated case in ServiceNow FSM/CSM, what is the recomm...
When a WOT is assigned and accepted by an Agent, it is not pop-ing up on the agent calender in Workspace/Mobile AppEven the WOT is not showing in the dispatcher calender view in workspace. Any configuration is required to fix this problem?
H Team,Required help on how to get map in FSM.Even though we set-up the respective Google API's in the instance by following the procedure from this dochttps://docs.servicenow.com/bundle/utah-platform-administration/page/administer/navigation-and-ui/...
Please guide me how to create a checklist template to apply on FSM work orders task
Hello,We have a table where I should modify several 100 records, so was thinking about a fix script. But whatever I try is not working and as I'm quite new to scripting, some help would be appreciated. So on the table we have a field what is a glide_...
Hey all, we recently delivered the updated FSM documentation for the Washington release. We reorganized the configuration topics and added a new planning topic that links to some helpful planning and training information. Hope you like the changes! ...
Hello,I have a Work Order template through which i want to create work order tasks. However these tasks are not static and maybe dictated at runtime based on codes received from another system. Is it possible to do this using decision builder or wi...
Hello,How do we manage multi-language requirement, e.g. a Characteristic has to be in english and french depending on user settings?thank you,
We are using the FSM Work Orders and Work Order Tasks (WOT). The 'Actual work start' [work_start] field is read-only and can be populated by clicking the 'Start Work' button. BUT our dispatched users may update this information at the end, thus havin...
