I would like to check expected behaviour on the Dispatcher Workspace, please, when two tasks (not bundled) are dynamically scheduled to follow on from each other at the same location. I have attached images of the Dispatcher Workspace and each task, ...
In record producer I am trying to automate using Automated test framework (ATF). When I open the form and fill the variables I have attachment field mandatory When am trying to add attachment using "Add attachment to form(SP) am not able to do that &...
The ServiceNow instructions for Map Marker Icons, describes the following:Single icon URLIcon for a single data item from a map coordinate on your Map Page. Select a relative or absolute link.but I have no clue as to where those icon urls are kept, ...
{"data":[{"id":"rs-4ebd12446515b108","name":"Google dev","tags":[787025,787027,787029],"typeAlias":"ssh","typeName":"ssh","hash":"a276a08591a55f2ae17718875d866b9e"},{"id":"rs-6d44ec9d651473a7","name":"dev cluster","tags":[787025,787026],"typeAlias":"...
We have enabled the Field Service with Service Location with Location Support plugin, the location field now has a pencil icon/ui macro that lets you select pin location through google maps. We're trying to replicate the behavior to a custom field "D...
Hi, Can anyone please suggest if Field Service Agent can create a work order in mobile agent app or not?And how can we configure to create a work order in mobile agent app Thank you very much
Hi All, there is a customized field called " cancellation field" . This field is choice list type and the choices are displaying with these languages (Eng, Portuguese, spanish). This field display like dialog box whenever we click on UI Action " Ca...
Introduction: In ServiceNow Filed Service Management for branded mobile app, google map is most critical and killer fetcher. Where it is an expected behaviors that for all work order task assigned to an agent, depending upon the location of the task ...
We have a requirement to use OAuth mechanism in our application. Currently the Scripted REST Resource is using Basic Auth(username and password). How to change the authorization type to OAuth I didn't get the option to change it. Any documents and st...
How to trigger approvals in custom calendar applet in agent appI have created an applet called "MY SHIFT CALENDER" which shows (wm_agent_shift_history )table's data in it. PURPOSE : 1) If agent forgets to record shift timings, He should be able to wr...
Hello Community, I have a requirement where I want to write script to check if two fields on the catalog form have same value.For ex: I need to validate that if field Business System Owner is equal to Service Manager and vice versa and trigger an ale...
From change_request record there is a related list to add request items when clicked on edit button getting this error. which table acls i need to check in order to get this? sc_req_item or change_request table acls? Regards,Debasis
Utah Release: Per the KB Create a work order task bundle (servicenow.com), you should be able to see the UI Action "Create Bundle" from the Dispatcher workspace / My Dispatch Queue after selecting your task that are in a pending dispatch state BUT ...
Hi colleagues, Can you tell me if the user_admin role consumes some kind of fsm license in Servicenow? From what I see, when assigning the user_admin role to a group, it inherits by default the fsm_skill_admin role which I think is considered as a fu...
We implemented a solution for a customer based on FSM and Contractor Portal Plugin. Currently the contractor (external agents) work their task by accessing Contractor portal ../fsmcp I know there is the FSM agent mobile application used by users wi...
