On the Dispatcher workspace, when selecting the information button for the agents, it displays details such as the agent's name, email, status, phone number, and location.I would like to customize the email field so that when it is clicked, it opens...
Work order task is visible in calendar view till the state of the task is in accepted but when the state changes to work in progress then the work order task is not visible in the calendar view like above.I think there would be some script or configu...
Hi Team, I'd like to improve the efficiency of resource management on the dispatcher workspace. Currently, we can only search for resources by typing out their full names. I want to enhance this search functionality by enabling a "contains" search, ...
Hello,We have a question about how Service Now works and have not been able to find an associated answer or documentation, so we are sending you this question. Currently, our use of Service Now is 90% based on FSM. We are seeing that although we have...
Hello everyone, I need support for a client demo for the following narrative: FSM Spotlight - Comprehensive Field Service Experience (Xanadu) We face the following issues:Under Step 2 (Instance Configuration) in the narrative setup we see an exclamat...
I am working with Field Service Management (FSM) and using the Dynamic Scheduling feature. Currently, when creating a work order or task, the "Assigned To" field is being populated automatically based on the "Location" which is field on work order ta...
Created below Navigation tab, when search for any Work Order then only numbers are showing(PFA), actually data not loading.
We have created a Eligibility criteria. In that we have added some condition when the conditions are satisfies for the work order task, the wot will create a marketplace request with marketplace participant and assign the wot task to OSP.In our case ...
Hello, I have downloaded the required plugin for multi day work order and have created work schedule for the agent to whom the task is assigned and have also checked assign across the schedule entries. But estimated end is not considering the schedul...
Hi All,We are implementing the FSM, However we don't want to create Personal stock rooms for field agents. There there any setting to control this option.What will be implications if don't create the personal stock rooms.Please advise. Thank you in A...
Hello everyone, I am working with the cmn_schedule & cmn_schedule_span table in ServiceNow and am trying to understand how the system identifies which user a particular schedule belongs to. My goal is to create a catalog item that allows managers to ...
Hello, is Field Service Management included in all service now versions or we need to purchase it as a separate module? Thanks in advance
Hello is FSM module included with service now or we have to purchase it as a separate module? thank you in advance
Hello is FSM module included with service now or we have to purchase it as a separate module? thank you in advance
Hi All, We have a business requirement to generate work orders for each accounts by monthly and quarterly. I have succeeded on doing this by creating WO template, maintenance plan, and maintenance schedule. But we are encountering a problem wherein w...
