Hello In a scenario where an internal field technician, who is an employee of the company and only has access to the work order, requires assistance from another employee who has access to the associated case in ServiceNow FSM/CSM, what is the recomm...
When a WOT is assigned and accepted by an Agent, it is not pop-ing up on the agent calender in Workspace/Mobile AppEven the WOT is not showing in the dispatcher calender view in workspace. Any configuration is required to fix this problem?
H Team,Required help on how to get map in FSM.Even though we set-up the respective Google API's in the instance by following the procedure from this dochttps://docs.servicenow.com/bundle/utah-platform-administration/page/administer/navigation-and-ui/...
Please guide me how to create a checklist template to apply on FSM work orders task
Hello,We have a table where I should modify several 100 records, so was thinking about a fix script. But whatever I try is not working and as I'm quite new to scripting, some help would be appreciated. So on the table we have a field what is a glide_...
Hey all, we recently delivered the updated FSM documentation for the Washington release. We reorganized the configuration topics and added a new planning topic that links to some helpful planning and training information. Hope you like the changes! ...
Hello,I have a Work Order template through which i want to create work order tasks. However these tasks are not static and maybe dictated at runtime based on codes received from another system. Is it possible to do this using decision builder or wi...
Hello,How do we manage multi-language requirement, e.g. a Characteristic has to be in english and french depending on user settings?thank you,
We are using the FSM Work Orders and Work Order Tasks (WOT). The 'Actual work start' [work_start] field is read-only and can be populated by clicking the 'Start Work' button. BUT our dispatched users may update this information at the end, thus havin...
Unable to view the Accepted Work Order Task on the Agent's Calender view.Although the task are visible on the Dispatcher Calender. This is not working both for Workspace View and Mobile view. Any suggestion to fix this issue.
Hi all, I am trying to configure and use the appointment booking that comes with the Field Service Management process (https://docs.servicenow.com/bundle/sandiego-field-service-management/page/product/field-service-management/concept/appointment-book...
Question:Is there a configuration to make an agent available once they've marked a WOT as Closed-complete, even if it's before the expected end time? Reason/Scenario:Our dispatchers have identified that if say an agent is assigned a WOT from 2-4pm as...
Hi, when opening the Map in dispatcher workspace in Field service management, even though map cluster pin is nearby it is showing completely deferent location. I want it to be centre to nearby pin location how this will be done please share your inp...
I having a difficult time using the work order template checklist. I have setup a checklist template but I'm not sure if the JSON formatting is correct becasue the checklist is not being added to work orders when created with the related template. ...
Hi Team,I am unable to find the "Work Order Policy for Order Task" in Decision Builder.I have installed everything related to Field Service Management and Order Management with option load demo data checked.Where can i find this demo data? I am on Ut...
