Hello, We built some questionnaires with Attachment Question Types, and most of the time, this type of questions are not available for completion using the Mobile Application (Now Agent). It works if I insert them into a brand new questionnaire, but ...
Hi there,I have an Appointment Booking Service Configuration with two "Advanced Configurations".We have two locations ("A" and "B") and this are our "Advanced Configurations". It works very well; the system looks to the location the requester and put...
Hello,I'd like to know in which Application I should create the Update Sets that are going to store WO workflow customizations and templates. As of now we are creating over the Global one (because there isn't any FSM default besides the workspaces/mo...
Hi Team, I want to check agent is available or not while assigning work order task to assigned to user from Dispatcher workspace and from platform view as well. Please let me know how can we achieve this? We need to verify whether user is on leave or...
What is the best way to create a REQ from a Work order/Work order task? I was able to create a UI Action that I can create a REQ form but I'm having issues associating the records. The UI action to create a REQ from an INC makes the incident the Pa...
Hi everyone,My requirement is to create a push notification and send it to the assignee when a Work Order task (wm_task) has passed its due date. I have successfully created the notification, push notification message, and push notification message c...
Hi everyone,I am attempting to export the list view of work order tasks (wm_task) to Excel. This feature functions correctly when no impersonation is involved. However, when I impersonate a user, an error appears stating that the requested attachment...
Hi My customer is asking about the possibilities of vizualising the various durations of a task in the dispatcher workspace calender view. Right now, a task that have been worked on and paused on day 1, and then resumed on day 2, is not being vizuali...
I referred the below servicenow docs.https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-management/task/migrate-skills-m2m-table.html I want to migrate the skills that are entered in the work order tas...
We would like to utilise the ability to track a field service agent to improve overall customer experience. However, we need to be able to hide the exact home location of our agents as this is data not important or appropriate for our customers to ha...
I referred the below servicenow docs.https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-management/task/migrate-skills-m2m-table.htmlI want to move the skills that are entered in the work order task ta...
Hi Servicenow Community,Can someone help me on this one since im kind of not yet familiar with the work around of Field Service Management (FSM) in other application and modules such like problem and change on when to use or how should i use the Work...
when checking the time stamp of fields from system and mobile agent both are different, mobile agent app shows 1 hour difference need help to resolve this issue
Implementing FSM for a client that already has schedules set up for its desktop support group, using the On-Call application. Where can I set the work order task auto-assign properties to utilize the existing on-call schedules instead of having to cr...
Hi Community, I am observing a situation with Field Service Management module. My scenario is pretty simpleCreating a work order without any template.Changing state to Ready for Dispatch. (Note: I am not using Qualification)WO state changes to Ready ...
