I have created a custom true/false button named 'box' in customer projects. The 'box' should only be visible to the manager. When the 'box' changes to true, a work order should be generated automatically in the customer projects. Thank you in advance...
Hi, I want to add more data to agent cards visible in the FSM workspace in my PDI (for example, total number of assigned WOTs). Any ideas on how exactly I could do that?
Is there any way to edit these options when you click the three dots at the top right. I cannot find where to edit/remove these options from. I have tried looking into the mobile app builder and the studio as well. Any guidance appreciated.Thank you
Hi all, is there any methods to have overlays pre-selected upon loading of FSM territory planning console? Currently, agents have to manually select the overlays upon loading of map.Any help is appreciated! Thank you!
Hi all, I have a question regarding customization for default map in FSM planning console.Currently, upon loading, the default map shown is the global map.Is there any way i could make the default map to be of a specified location? Else if it is poss...
Hello,I would need to remove Route and Skills part from the Assignment confirmation pop-up window in the Dispatcher Workspace which is open up when selecting "Assign" from Task Panel Card. Could someone advise me, how to configure the associated "Ass...
Can anyone provide examples of how to successfully use the (Add Attachments to Form (SP)) test step? I would like to open a catalog item via the Service Portal, complete the required variables then use the paperclip (Add Attachments) icon to upload ...
Hi All,I am looking to suppress one of work order tasks configured in our template. Below is scenario,Work order template consists of 5 tasks.usually these 5 tasks should created and assigned to respective agents.in few scenarios, 1-2 tasks doesn't r...
Hi,I attempted to breach an Incident record and a Work Order task. Since the "SLA Breached Parm Notification" is an out-of-the-box notification, shouldn't the email generate automatically? However, the email is not being generated. I have also enable...
Hi all.As part of a FSM implementation, we have a requirement to manage action performed by dispatcher workspace when a user clicks a card in panel task card. Basically, we need to replicate "Go to assignment window" functionality, but instead of do ...
Hello In a scenario where an internal field technician, who is an employee of the company and only has access to the work order, requires assistance from another employee who has access to the associated case in ServiceNow FSM/CSM, what is the recomm...
When a WOT is assigned and accepted by an Agent, it is not pop-ing up on the agent calender in Workspace/Mobile AppEven the WOT is not showing in the dispatcher calender view in workspace. Any configuration is required to fix this problem?
H Team,Required help on how to get map in FSM.Even though we set-up the respective Google API's in the instance by following the procedure from this dochttps://docs.servicenow.com/bundle/utah-platform-administration/page/administer/navigation-and-ui/...
Please guide me how to create a checklist template to apply on FSM work orders task
Hello,We have a table where I should modify several 100 records, so was thinking about a fix script. But whatever I try is not working and as I'm quite new to scripting, some help would be appreciated. So on the table we have a field what is a glide_...
