Good day and night, folks, We recently added a new state to our choice list in [wm_task], configured state flows, the whole works for a "Resolved" state that is directly prior in sequence to Closed Complete/Closed Incomplete. For some reason, the tas...
Hi, I have a user group that contains wm_read role to see NOT modify workorders. The thing is that they can modify them. I should mention the instance is heavily customized. The group itself has 114 roles in total so it would be time consuming to ch...
Hi, I have a user group that contains wm_read role to see NOT modify workorders. The thing is that they can modify them. That group has a bunch of additional roles added. Would anyone be able to help me point of if one of the roles is causing this?
Hi Agent/resource cards in dispatcher workspace are showing matched skills even though their matched skill is inactive. How can this be fixed?
Hi Is it possible to increase the limit of displayable columns on a list in CSM/FSM Configurable Workspace?I want to go above 50 but any new column that I add does not display.
I have created a custom true/false button named 'box' in customer projects. The 'box' should only be visible to the manager. When the 'box' changes to true, a work order should be generated automatically in the customer projects. Thank you in advance...
Hi, I want to add more data to agent cards visible in the FSM workspace in my PDI (for example, total number of assigned WOTs). Any ideas on how exactly I could do that?
Is there any way to edit these options when you click the three dots at the top right. I cannot find where to edit/remove these options from. I have tried looking into the mobile app builder and the studio as well. Any guidance appreciated.Thank you
Hi all, is there any methods to have overlays pre-selected upon loading of FSM territory planning console? Currently, agents have to manually select the overlays upon loading of map.Any help is appreciated! Thank you!
Hi all, I have a question regarding customization for default map in FSM planning console.Currently, upon loading, the default map shown is the global map.Is there any way i could make the default map to be of a specified location? Else if it is poss...
Hello,I would need to remove Route and Skills part from the Assignment confirmation pop-up window in the Dispatcher Workspace which is open up when selecting "Assign" from Task Panel Card. Could someone advise me, how to configure the associated "Ass...
Can anyone provide examples of how to successfully use the (Add Attachments to Form (SP)) test step? I would like to open a catalog item via the Service Portal, complete the required variables then use the paperclip (Add Attachments) icon to upload ...
Hi All,I am looking to suppress one of work order tasks configured in our template. Below is scenario,Work order template consists of 5 tasks.usually these 5 tasks should created and assigned to respective agents.in few scenarios, 1-2 tasks doesn't r...
Hi,I attempted to breach an Incident record and a Work Order task. Since the "SLA Breached Parm Notification" is an out-of-the-box notification, shouldn't the email generate automatically? However, the email is not being generated. I have also enable...
Hi all.As part of a FSM implementation, we have a requirement to manage action performed by dispatcher workspace when a user clicks a card in panel task card. Basically, we need to replicate "Go to assignment window" functionality, but instead of do ...
