We have created a Eligibility criteria. In that we have added some condition when the conditions are satisfies for the work order task, the wot will create a marketplace request with marketplace participant and assign the wot task to OSP.In our case ...
Hello, I have downloaded the required plugin for multi day work order and have created work schedule for the agent to whom the task is assigned and have also checked assign across the schedule entries. But estimated end is not considering the schedul...
Hi All,We are implementing the FSM, However we don't want to create Personal stock rooms for field agents. There there any setting to control this option.What will be implications if don't create the personal stock rooms.Please advise. Thank you in A...
Hello everyone, I am working with the cmn_schedule & cmn_schedule_span table in ServiceNow and am trying to understand how the system identifies which user a particular schedule belongs to. My goal is to create a catalog item that allows managers to ...
Hello, is Field Service Management included in all service now versions or we need to purchase it as a separate module? Thanks in advance
Hello is FSM module included with service now or we have to purchase it as a separate module? thank you in advance
Hello is FSM module included with service now or we have to purchase it as a separate module? thank you in advance
Hi All, We have a business requirement to generate work orders for each accounts by monthly and quarterly. I have succeeded on doing this by creating WO template, maintenance plan, and maintenance schedule. But we are encountering a problem wherein w...
Hi,I'm trying to insert a record via subflow, but getting error as "Error occured while inserting record: Operation against file 'sn_install_base_m2m_contract_sold_product' was aborted by Business Rule 'Account Check^b8d424091bf0de10368e848cd34bcb5e'...
Hi All, I am trying to restrict the past Date using the BR but i am not able to do it and getting the error .Can any one help me on this . Let me know if any modifications has to be done in the Code Script : var arrival = new GlideDate((current.u_ar...
Hello I have a requirement to configure the dynamic scheduling/auto assign feature where I need to control which workblocks is found for qualified agents. Specifically I need to make it so that qualified agents are not assigned any tasks on the curre...
Hello, We built some questionnaires with Attachment Question Types, and most of the time, this type of questions are not available for completion using the Mobile Application (Now Agent). It works if I insert them into a brand new questionnaire, but ...
Hi there,I have an Appointment Booking Service Configuration with two "Advanced Configurations".We have two locations ("A" and "B") and this are our "Advanced Configurations". It works very well; the system looks to the location the requester and put...
Hello,I'd like to know in which Application I should create the Update Sets that are going to store WO workflow customizations and templates. As of now we are creating over the Global one (because there isn't any FSM default besides the workspaces/mo...
Hi Team, I want to check agent is available or not while assigning work order task to assigned to user from Dispatcher workspace and from platform view as well. Please let me know how can we achieve this? We need to verify whether user is on leave or...