"No results found" in resource filter in dispatcher workspace
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6 hours ago
Hi Community,
I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.
In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.
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Tokyo
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6 hours ago
It looks like a common issue. I’m not sure about the exact solution, but please try repairing the FSM plugin and then test again. If the issue persists, log a case. In the meantime, could you check the agent availability for the specific skill and time?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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6 hours ago
All the related plugins are installed, and agent availability is 24x7 and he has 5 skills so when I filter, it should show the agent's name who is skilled so that the task can be assigned.
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5 hours ago
Log a now support case mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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5 hours ago
Thank you, mate
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