"No results found" in resource filter in dispatcher workspace

[TejasN505724351]

Hi Community,

I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.

In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

[Joshua Chen MTL]

@TejasN505724351  i replied to you in your other thread. try it.

you have mandatory plugin turned on so you need tochange the ootb criteria "skill"

[TejasN505724351]

Since the mandatory plugin is enabled, could you please elaborate on how to modify the OOTB skill criteria?
Specifically, I’d like to understand where the criteria is configured and what changes are required to align it with our use case.

[Joshua Chen MTL]

provided link in other thread