Resume work function in agent mobileapp is making arrived onsite button/check-in functions disappear

[Ankit80]

Resume work function in agent mobileapp is making arrived onsite button/check-in functions disappear

When we click on start travel, then pause work then resume work, the start travel button appears.

When we click on arrived on site, then pause work then resume work, then arrived on site button disappears.

When we click on start work, then pause work then resume work, then start work button disappears.

I think it is happening because resume work changes substate of work order task to work in progress.

So, how can we resolve the condition of arrived on state/start work buttons so that these do not disappear after resume work is clicked. Also, these should not appear together also if we are including substate of work in progress in the conditions of these buttons.

[SalmatO]

This issue is likely caused by the way substates are handled when the Resume Work action is triggered in the Agent Mobile App. Since Resume Work changes the substate to Work in Progress, the visibility conditions for the Arrived On-Site and Start Work buttons are no longer being met.

Solution Approach will be to Modify Button Visibility Conditions in the configuration