Specific FSM Contractor (external agents) Mobile App?

[Marco Savino]

We implemented a solution for a customer based on FSM and Contractor Portal Plugin.

Currently the contractor (external agents) work their task by accessing Contractor portal ../fsmcp

I know there is the FSM agent mobile application used by users with wm_agent role.

I am asking if there exist a specific Contractor mobile application con contractor users, that is having wm_ext_agent role.

Thanks and regards,

Marco 

[Community Alums]

HI @Marco Savino ,

The Field Service Management mobile application runs on the ServiceNow mobile platform.

Manage your field service tasks from anywhere using the Field Service Management mobile application. When not connected to the Internet, you can still plan, work on, and complete tasks. Your device will sync information when it next connects.

Refer to this doc to learn all the capabilities :

https://docs.servicenow.com/bundle/sandiego-field-service-management/page/product/field-service-management/concept/mobile-experience-fsm.html

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Marco Savino]

Hi Sandeep, thanks for your response.

I suppose you are referring to FSM agent mobile application used by users with wm_agent role.

I am asking if there exist a specific mobile application con contractor users, that is having wm_ext_agent role.

Thanks,

Marco 

[Community Alums]

Hi @Marco Savino ,

 Correct i was referring to FSM agent mobile application used by users with wm_agent role.

For  wm_ext_agent role there is no application on Mobile yet.

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Community Alums]

Hi @Marco Savino ,

Hope everything is well at your side !!

Kindly mark the answer as Correct & Helpful both such that others can get help.

Sandeep