user_admin role consumes FSM license ???

[Victor Mesa]

Hi colleagues,

Can you tell me if the user_admin role consumes some kind of fsm license in Servicenow?

From what I see, when assigning the user_admin role to a group, it inherits by default the fsm_skill_admin role which I think is considered as a fullfiller role.

Many Thanks,

[Community Alums]

Hi @Victor Mesa ,

If the user having user_admin role doing any fulfillment in FSM then yes it would consume the license.

[Victor Mesa]

Hi @Community Alums ,

Right now the user with that user_admin role, just manages user groups and gives high users.

Are those actions considered something about FSM?

Thanks,

[Community Alums]

Hi @Victor Mesa ,

Is that user approving/Completing any tasks? If that user adding or removing anyone from the group you are asking? if the answer is yes to my both questions then it's consuming license.

[Victor Mesa]

Hi @Community Alums ,

Yes, that user will add users and delete them from a group.
(This action by itself consumes FSM license??)

No, he will not approve tasks.

Thanks,