Specific FSM Contractor (external agents) Mobile App?

Marco Savino
Tera Contributor

We implemented a solution for a customer based on FSM and Contractor Portal Plugin.

Currently the contractor (external agents) work their task by accessing Contractor portal ../fsmcp

 

I know there is the FSM agent mobile application used by users with wm_agent role.

I am asking if there exist a specific Contractor mobile application con contractor users, that is having wm_ext_agent role.

 

Thanks and regards,

Marco 

13 REPLIES 13

Thanks for the clarification! I wasn't sure if it's a completely new application or if it's still the Agent App.

robschaefer
ServiceNow Employee
ServiceNow Employee

It's the same app but does not have all of the functionality (for example, questionnaires, signature capture, pdf generation, maps, and calendaring.  However, there is a new store release coming out in Q1 that will address some of those gaps.

Been a few months since your comment here, but the current store release is from Feb/Q1. Any idea if there will be a Q2 or Q3 release coming soon? App v2.0.0 added signature capture, but we're still missing questionnaires, mapping, calendars, and a couple other key functional pieces in comparison to the Field Service Mobile app.

Questionnaires are coming in Q3 Store Release along with inventory transactions.