*Unable to execute UI Action because user does not have permission to create current record

[Debasis Pati]

From change_request record there is a related list to add request items when clicked on edit button getting this error.

which table acls i need to check in order to get this? sc_req_item or change_request table acls?

Regards,

Debasis

[Debasis Pati]

@Ankur Bawiskar  any suggestions on this?

Regards,

Debasis

[Ankur Bawiskar · Accepted solution]

@Debasis Pati 

check if user has create access on RITM table

Also check which field on RITM is used to hold the CHG.

I believe it must be parent field

Ensure user has write access to parent field on RITM table

[Patrick Quinlan]

Hi Ankur...

We are seeing the same error message in our environment so I appreciate the response. Create on the RITM table is currently restricted to users with the catalog_admin role, which I assume is why we are seeing this error. Are there any adverse consequences if we allow Create on the RITM table for ITIL users? 

[Jim16]

We didn't need Create access on RITM table before Utah. This will also give the New button as well. Do you know the reason for this? Why does user need create access just to add existing RITM ticket to a change ticket?