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05-05-2023 03:05 AM
From change_request record there is a related list to add request items when clicked on edit button getting this error.
which table acls i need to check in order to get this? sc_req_item or change_request table acls?
Regards,
Debasis
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05-08-2023 12:25 AM
check if user has create access on RITM table
Also check which field on RITM is used to hold the CHG.
I believe it must be parent field
Ensure user has write access to parent field on RITM table
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-11-2023 08:28 PM
I also have the same issue with RITM related list on Change request table. We ended up creating new create ACL on sc_req_item table to solve the issue. Anyone knows the reason behind the need for create ACL when we're just writing to parent field?
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07-21-2023 08:05 AM
Exactly the same issue after Utah upgrade. Something changes in utah release. We now need to give create access on table to allow user to relate the records. Giving create access may not be the best solution.