unable to install "FSM Configurable Dispatcher Workspace" plugin
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03-24-2025 01:30 AM
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03-28-2025 11:37 AM - edited 03-28-2025 11:38 AM
try downloading from the legacy store, go to plugin module > top right switch to legacy store
unfortunately, i don't have the exact sequence steps, it was trial and error
repair the CSM ones first (not the FSM ones)
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03-28-2025 11:46 AM
Hi @Joshua Chen FX @HimavarshiniY
It is a PDI, not the customer instance. When I tried it on PDI, I'm getting the same error that @HimavarshiniY shared. The 'sn_customercentral' is a PAID application, which cannot be installed in PDI.
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Dr. Atul G. - Learn N Grow Together
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03-29-2025 11:49 AM - edited 03-29-2025 11:51 AM
@Dr Atul G- LNG you're right, i was referring to com.sn_customerservice instead
@HimavarshiniY try downloading the above, and all CSM related plugins in your PDI like i mentioned then the FSM plugins, and it should work. that's the workaroun that worked for me.
sn_fsm_components, sn_fsm_wrkspc, sn_fsm_dispo_wrkspc
if all fail, try downloading from the classic app store instead (don't ask me why it works!)

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04-04-2025 05:24 AM
For some reason, if you request a new PDI in Yokohama release, some plugins have as a dependency the 'sn_customercentral' plugin, and it is not available.
The strange part is that in the past, this plugin was named as 'com.sn_csm_customer_central'. I have not checked the release notes before this post, but I did the strategy below. It won't be helpful if you use your PDI for a while your PDI. What I did:
1- Request a new PDI in Washington (idk if it works with Xanadu)
2- Install all plugins related to CSM
3- Requested to upgrade your PDI to Yokohama
I am not proud, but it works 😂