unable to install WFO in PDI yokohoma

Joshua Chen FX · ‎08-01-2025

Hi team,

Has anyone run into this issue? In a previous PDI, I was able to access WFO for Field Service through the classic App Manager.

Now I’m getting an error that the calendar component is missing, and a colleague’s PDI is showing the same issue. I have the calendar component up to date and installed.

Has anyone managed to get WFO for FSM working in their PDI?

kaushal_snow · ‎08-01-2025

Hi @Joshua Chen FX ,

ServiceNow’s timeline reveals that Workforce Optimization (WFO) for Field Service Management (FSM), including the calendar component, is often not available or functional in Yokohama‑based PDIs, due to missing plugin visibility or dependency issues, and users have successfully resolved it by recreating the PDI from an earlier release (like Xanadu) and upgrading it to Yokohama....

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

View solution in original post

Dr Atul G- LNG · ‎08-01-2025

It might have been moved to the Store app now, which means you can’t get it in the standard PDI anymore."

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Joshua Chen FX · ‎08-01-2025

if you have the time - are you able to test in your PDI? do you get the same? 😞

Dr Atul G- LNG · ‎08-01-2025

sure, give me exact plugin name please

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Joshua Chen FX · ‎08-01-2025

sn_fsm_wfo