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08-01-2025 07:13 AM
Hi team,
Has anyone run into this issue? In a previous PDI, I was able to access WFO for Field Service through the classic App Manager.
Now I’m getting an error that the calendar component is missing, and a colleague’s PDI is showing the same issue. I have the calendar component up to date and installed.
Has anyone managed to get WFO for FSM working in their PDI?
Solved! Go to Solution.
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08-01-2025 07:53 AM
Hi @Joshua Chen FX ,
ServiceNow’s timeline reveals that Workforce Optimization (WFO) for Field Service Management (FSM), including the calendar component, is often not available or functional in Yokohama‑based PDIs, due to missing plugin visibility or dependency issues, and users have successfully resolved it by recreating the PDI from an earlier release (like Xanadu) and upgrading it to Yokohama....
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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08-01-2025 08:07 AM
Hi @kaushal_snow Could you please share the link to the information you mentioned above?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-01-2025 08:02 AM
Hi @Joshua Chen FX , If you find solution helpful, please mark it helpful..
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/